Boost Sales & Improve Conversion with Commerce Plus

Haptik's Commerce Plus uses Conversational AI to offer buying guidance & product recommendations to users at the right time in their purchase journey, driving enhanced shopping experiences and improved conversion rates.

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ConvComm-images-top (1)



customers make repeat purchases with brands that provide great service



increase in average order value of all orders placed via JioMart's AI assistant



increase in cart additions for users who interacted with Tata CliQ's AI assistant v/s those who didn't



increase in conversion rate compared to conventional navigation-based shopping for Tata CliQ

AI-driven Commerce Plus is the winner!

Haptik helps you implement a 24/7 AI-driven recommendation engine that serves as your users’ personal shopping expert. The result? Greater engagement across every stage of the buyer’s journey while improving add-to-carts, maximizing digital sales, and an ever-increasing base of loyal customers.



Enable users to find exactly what they’re looking for within minutes and reduce product discovery time by 70%



Share personalized recommendations based on intent & purchase patterns, and increase add-to-carts by 43%


Enable faster checkout with seamless payment integrations within chat to reduce user drop-offs & cart abandonment

Quick Support

Quick support

Offer on-demand support for post-purchase interaction to improve customer loyalty and grow CSAT by 40%



Drive repeat customers and grow engagement with intent-based notifications, add-on recommendations & more

Personalized buying guidance

Move past having just a ‘search’ button on your website and equip your users to discover the right products faster with Conversational Commerce. Haptik’s Conversational Commerce chatbot understands user requirements and preferences by asking users the right questions in the most conversational and non-intrusive way. 

  • Share personalized recommendations based on pricing budget, color, type, and other preferences
  • Offer buying guidance with tips and useful information to help users to make the right choice
  • Instill confidence in the conversation by showcasing user validated reviews to strengthen purchase decision

Powerful AI-driven recommendations

Our AI-driven, intent-based recommendation engine helps you automatically match user requirements with your product catalog, descriptions, customer reviews, and other historical data to offer relevant buying guidance and increase conversions.

  • Automatically ingests your entire product catalog and shares custom recommendations
  • Quick & precise context switching & retention for tailored recommendations
  • Contextual spell-check module to combat spelling mistakes and deliver precise and accurate suggestions

Increase average order value

Based on what your customers generally purchase together and which product combinations have been positively reviewed by users in the past, suggest the right add-ons at the right time. This not only increases average cart value but also leads to greater user delight. 

  • Contextual recommendations based on past purchases & user reviews
  • Relevant & timely add-on suggestions
  • Drive repeat purchases & higher customer loyalty

Influence buying decision with insights

Understand the user’s motive and concerns and share in-depth insight about what they’re looking for. Our Conversational Commerce stack enables businesses to offer important insights that will aid users in their purchase decision.

  • Seamlessly offer help in product-level queries
  • Showcase smart infographics for better decision making
  • Eliminate user indecision & accelerate checkout
  • Seamless payment integrations allowing users to transact directly via chat, reducing cart abandonment, and ensuring purchase is completed hassle-free