Boost Sales with Revenue-generating Conversations

Offer buying guidance & product recommendations to users at the right time in their purchase journey, drive enhanced shopping experiences and improve conversion rates.

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70K Orders placed for JioMart on WhatsApp

17.3% Increase in Average Order Value for Tata Cliq

10% Average Abandoned Cart Recovery Rate

2X Increase in Cart Addition Rate

The Future of Commerce is Conversational

Your users are looking for brand experiences that are personalized to their individual needs and preferences. Haptik helps you provide instant buying support and personalized shopping guidance on channels customers already use.
The result? Greater conversions across every stage of the user journey.

Discover

Enable users to find exactly what they’re looking for with conversational product discovery

Decide

Share tailor-made recommendations based on past purchase history and user preferences

Payment

Enable faster checkout with seamless payment integrations within the chat itself

Quick support

Offer phenomenal post-purchase support and improve customer loyalty and repeat purchase rate

Re-engage

Send personalized notifications and target your customers at the right time using Proactive Messaging

Personalized Buying Guidance

Move past having just a ‘search’ button on your website and equip your users to discover the right products faster with Conversational Commerce. Haptik’s Conversational Commerce chatbot understands user requirements and preferences by asking users the right questions in the most conversational and non-intrusive way.

Share personalized recommendations based on budget, preferred color, type, and more

Offer tips and buying guidance to help customers make the right choice

Display user-validated reviews to reinforce purchase decisions

Read our in-depth guide on C-commerce

Powerful AI-driven Recommendations

Our AI-driven, intent-based recommendation engine matches customer needs with product catalog, description, and customer reviews to offer relevant buying guidance.

Intuitively ingests entire product catalog and shares custom recommendations

Fast & accurate context switching and retention for tailored recommendations

Contextual spell check module to remove spelling errors and improve accuracy

Read: 8 Reasons Why Your Brand Needs a Shopping Assistant

Increase Average Order Value

Use purchase history and past user reviews to suggest the right add-ons at the right time to increase average cart value and drive customer delight.

Contextual recommendations based on past purchases & user reviews

Relevant & timely add-on

Drive repeat purchases & higher customer loyalty

What Are Our Customers Saying?

"We've been using Haptik since Jan 2020, it has transformed the way we interact with our customers and the speed with which we resolve queries."

Kabir Siddiq Founder & CEO

"We partnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey."