Conversational Commerce

Voice enabled recommendation engine serves as your very own expert shopping assistant that helps drive transactions across all digital sales points.


Increase Y-o-Y in voice-driven product search


Customers don't transact online due to unanswered FAQs


Consumers want customized product recommendations

Delivering Modern Conversational Commerce experiences with Smart Skills

Smart skills are embedded with advanced NLU, powerful training data derived from 3Bn+ conversations, and domain-specific models to help you build world-class virtual assistants.

Pre-trained, proven, and modular  blueprints for your industry

Choose from Haptik’s extensive library of Smart Skills purpose-built to help you automate complex business use cases. 

  • Improve product recommendations by 3x with tried and tested, ready-to-deploy Smart Skills.
  • NLP and sentiment analysis of millions of user reviews
  • Built to handle the scale of product categories with thousands of SKUs
  • Enabled businesses to assist over a million shoppers to purchase the right product 
  • Add personality to your shopping assistant with in-built small talk

We currently have 100+ Smart Skills for Telecom, Retail, Financial Services & Insurance.


Increase in online orders for one of the world’s top 5 QSR chains


Increase in retention for a multi-brand retailer



Increase in annual sales for a smartphone brand

Influence user buying patterns with our AI powered Recommendation Engine

Truly understand user requirements and provide expert-like guidance to nudge visitors ahead in the buyer’s journey. Our intent-based recommendation engine helps you automatically match user requirements with your product catalog, descriptions, customer reviews and other historical data to offer relevant buying guidance and increase conversions.

Sales Driven NLU Engine

The way users interact with businesses largely depends on the task they’re trying to fulfill. Having a simple ‘task completion’ approach to conversational flows breaks user-experience and causes drop-offs. Our NLU Engine is designed to create custom flows based on user intent across different tasks. It builds a knowledge repository of all your inventory using several data points and recommends options that best fit the user’s specific requirements.

Enhance user experiences with Speech to Text

Digital Assistants and smart speakers are transitioning the way customers shop online, making the shift towards a no UI ecosystem. Our Speech to Text feature that allows you to interact with customers across channels such as in-store, kiosks, app, website, or smart speakers.

Case Studies

Customer Success Stories and Results

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