Conversational Commerce

Voice enabled recommendation engine serves as your very own expert shopping assistant that helps drive transactions across all digital sales points.

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We partnered with Haptik to create an Intelligent Virtual Assistant for Valentine’s Day. This was our first foray into using Conversational AI to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials looking for gifting options on Valentine's Day and the overall results have been extremely encouraging with over 64% engagement rate and 12.9% conversion rate.

— Abhishek Ahluwalia, Business Head - eCommerce, Mondelez India

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With the onset of the pandemic and the restrictions to stay indoors, we were looking to simulate the offline shopping experience online. Our goal was to help our users experience the same comfort and get the same assistance while purchasing products online that they have in an offline store. We partnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey. We are already seeing massive success as more and more users are interacting with the AI assistant, and have observed a 2.4X increase in cart additions for users who interacted with the AI Assistant vs those who didn’t. We’re looking forward to unleashing newer opportunities with Haptik’s AI-powered assistance."

—Ankita Singh - Product Manager - Tata CliQ

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The Haptik chatbot has provided us with an innovative platform to reach out to and cater to the interests of the millennial customer. The response has been encouraging and I foresee great potential through Haptik.

— Mr. Pankaj Gupta, Executive Vice President – Strategic Alliances, Bancassurance & Marketing, HDFC Life

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Integrating Haptik's IVA within the Future Pay App has been an excellent partnership for us. Users love engaging with the Daily Quiz and Shopping List assistants and our overall weekly retention rate has increased by more than 20%

— Rohitashwa Bhotica, General Manager, FuturePay

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Increase Y-o-Y in voice-driven product search

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Customers don't transact online due to unanswered FAQs

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Consumers want customized product recommendations

Delivering Modern Conversational Commerce experiences with Smart Skills

Smart skills are embedded with advanced NLU, powerful training data derived from 3Bn+ conversations, and domain-specific models to help you build world-class virtual assistants.

Pre-trained, proven, and modular blueprints for your industry

Choose from Haptik’s extensive library of Smart Skills purpose-built to help you automate complex business use cases.

Improve product recommendations by 3x with tried and tested, ready-to-deploy Smart Skills.
NLP and sentiment analysis of millions of user reviews
Built to handle the scale of product categories with thousands of SKUs
Enabled businesses to assist over a million shoppers to purchase the right product
Add personality to your shopping assistant with in-built small talk

We currently have 100+ Smart Skills for Telecom, Retail, Financial Services & Insurance.

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Increase in online orders for one of the world’s top 5 QSR chains

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Increase in retention for a multi-brand retailer

$

M

Increase in annual sales for a smartphone brand

Influence user buying patterns with our AI powered Recommendation Engine

Truly understand user requirements and provide expert-like guidance to nudge visitors ahead in the buyer’s journey. Our intent-based recommendation engine helps you automatically match user requirements with your product catalog, descriptions, customer reviews and other historical data to offer relevant buying guidance and increase conversions.

Sales Driven NLU Engine

The way users interact with businesses largely depends on the task they’re trying to fulfill. Having a simple ‘task completion’ approach to conversational flows breaks user-experience and causes drop-offs. Our NLU Engine is designed to create custom flows based on user intent across different tasks. It builds a knowledge repository of all your inventory using several data points and recommends options that best fit the user’s specific requirements.

Enhance user experiences with Speech to Text

Digital Assistants and smart speakers are transitioning the way customers shop online, making the shift towards a no UI ecosystem. Our Speech to Text feature that allows you to interact with customers across channels such as in-store, kiosks, app, website, or smart speakers.