We partnered with Haptik to create an Intelligent Virtual Assistant for Valentine’s Day. This was our first foray into using Conversational AI to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials looking for gifting options on Valentine's Day and the overall results have been extremely encouraging with over 64% engagement rate and 12.9% conversion rate.
— Abhishek Ahluwalia, Business Head - eCommerce, Mondelez India
With the onset of the pandemic and the restrictions to stay indoors, we were looking to simulate the offline shopping experience online. Our goal was to help our users experience the same comfort and get the same assistance while purchasing products online that they have in an offline store. We partnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey. We are already seeing massive success as more and more users are interacting with the AI assistant, and have observed a 2.4X increase in cart additions for users who interacted with the AI Assistant vs those who didn’t. We’re looking forward to unleashing newer opportunities with Haptik’s AI-powered assistance."
—Ankita Singh - Product Manager - Tata CliQ
The Haptik chatbot has provided us with an innovative platform to reach out to and cater to the interests of the millennial customer. The response has been encouraging and I foresee great potential through Haptik.
— Mr. Pankaj Gupta, Executive Vice President – Strategic Alliances, Bancassurance & Marketing, HDFC Life
Integrating Haptik's IVA within the Future Pay App has been an excellent partnership for us. Users love engaging with the Daily Quiz and Shopping List assistants and our overall weekly retention rate has increased by more than 20%
— Rohitashwa Bhotica, General Manager, FuturePay
Smart skills are embedded with advanced NLU, powerful training data derived from 3Bn+ conversations, and domain-specific models to help you build world-class virtual assistants.