Conversational commerce

Boost Sales & Drive Better Customer Experiences with Commerce Plus

Haptik's Commerce Plus uses Conversational AI to offer users the right support at the right time to guide them to the right product, driving enhanced customer experiences and improved conversions.

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Commerce Plus is the New Salesfloor

The pandemic has forever changed the consumers’ shopping landscape. Today’s digital shopper expects immediacy, convenience, and speed like never before.

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Customers make repeat purchases with brands that provide great service

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Consumers will spend more (17% on average) with brands that provide a great customer experience

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Consumers will spend more (17% on average) with brands that provide a great customer experience

AI-driven Commerce Plus is the winner!

Haptik helps you implement a 24/7 AI-driven recommendation engine that serves as your users’ personal shopping expert. The result? Greater engagement across every stage of the buyer’s journey while improving add-to-carts, maximizing digital sales, and an ever-increasing base of loyal customers.

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Discover 

Enable users to find exactly what they’re looking for within minutes and reduce product discovery time by 70%

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Decide

Share personalized recommendations based on intent & purchase patterns, and increase add-to-carts by 43%

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Payment

Enable faster checkout with seamless payment integrations within chat to reduce user drop-offs & cart abandonment

Quick Support

Quick support

Offer on-demand support for post-purchase interaction to improve customer loyalty and grow CSAT by 40%

Reengage

Re-engage

Drive repeat customers and grow engagement with intent-based notifications, add-on recommendations & more

Trusted by the World’s Leading Brands

Intelligent Search Engine for Personalized Buying Guidance

Move past having just a ‘search’ button on your website and equip your users to discover the right products faster with Conversational Commerce. Haptik’s Conversational Commerce Chatbot understands user requirements and preferences by asking users the right questions, decoding not just user intent but also the context of the purchase, in the most conversational and non-intrusive way. 

  • Share personalized recommendations based on pricing budget, color, type, and other preferences
  • Offer buying guidance with tips and useful information to help users to make the right choice
  • Seamlessly understand relative references such as, “Show me heels that will go with my red skater dress”
  • Instill confidence in the conversation by showcasing user validated reviews to strengthen purchase decision

AI-driven NLU Driven Recommendation Engine

Capture your customers’ detailed requirements and provide expert-like guidance to help them find what they’re looking for. Our AI-driven, intent-based recommendation engine helps you automatically match user requirements with your product catalog, descriptions, customer reviews, and other historical data to offer relevant buying guidance and increase conversions.

  • Automatically ingests your entire product catalog and shares custom recommendations
  • Capture user context in their natural language
  • Quick & precise context switching & retention for tailored recommendations
  • Seamless payment integrations allowing users to transact directly via chat, reducing cart abandonment, and ensuring purchase is completed hassle-free
  • Contextual Spell-check module to combat spelling mistakes and deliver precise and accurate suggestions
  • Handle bot errors and vague intents with Disambiguation

Improve AOV with Upsell & Cross-sell

Based on what your customers generally purchase together and which product combinations have been positively reviewed by users in the past, suggest the right add-ons at the right time. This not only increases average cart value but also leads to greater user delight. 

 

  • Contextual recommendations based on past purchases & user reviews
  • Relevant & timely add-on suggestions
  • Drive repeat purchases & higher customer loyalty

Enable smarter decision making with Deep Product Insights 

Understand the user’s motive and concerns and share in-depth insight about what they’re looking for. Our Conversational Commerce stack enables businesses to offer important insights that will aid users in their purchase decision.

  • Seamlessly offer help in product-level queries
  • Showcase smart infographics for better decision making
  • Eliminate user indecision & accelerate checkout

Stay ahead of the competition with Commerce Plus

Keep up with the ever-increasing & evolving customer expectations and match your target audience’s behavior & lifestyle with an AI-based shopping expert that your users can trust

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increase in Average order Value of all orders placed via JioMart's AI Assistant

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increase in cart additions for users who interacted with Tata CliQ's AI Assistant v/s those who didn't

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increase in conversion rate compared to conventional navigation-based shopping for Tata CliQ

Case Studies

Customer Success Stories and Results

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