SMART AGENT CHAT

Turn Agents into Customer Support Champions with Generative AI

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Enable your support agents to offer fast, empathetic, and tailored assistance in customers’ moment of need - and win customer loyalty.

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Reimagine Agent Efficiency with Generative AI

1. AI Chat Summaries with Sentiment Analysis

AI-powered chat suggestions and summaries to ensure faster response time, and personalised, effective query resolution.

2. AI Assisted Responses

AI generated response suggestions to help agents quickly resolve customer queries based on conversational context and past queries resolutions.

3. AI Powered Tone Enhancer

Enable agents to adjust ton and rephrase responses - allowing them to craft effective responses.

Reimagine Agent Efficiency with Generative AI

An AI co-pilot for your agents

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AI-powered chat suggestions and summaries to ensure faster response times, and personalized, effective query resolution. agent_co-pilot-summary_01_01_24

AI-Assisted Responses down arrow

AI-generated response suggestions to help agents quickly resolve customer queries based on conversational context and past query resolutions. co-pilot-suggestions_01_01_24

AI-Powered Tone Enhancer down arrow

Enable agents to adjust tone and rephrase responses - to deliver effective replies and reduce ambiguity. tone-enhancer_01_01_24
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Don’t Just Meet Customer Expectations - Exceed Them

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  • circle-check Reduce Handling Time: Reduce the time spent by agents on each query/ticket with real-time summaries and recommendations during customer interactions.
  • circle-check Unify Customer Interactions Across Channels: Pick up conversations happening on any channel with Omnichannel Agent Workspace & expedite resolution.
  • circle-check Deliver Personalized Responses: Easily integrate Agent Co-pilot with your CRM to equip agents with insights into customer journeys, and craft personalized responses that make customers feel valued.
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Take Care of Your Agents, So They Take Care of Your Customers

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  • circle-check Efficient Workload Management: Optimize agent workflows by autonomously handling routine queries so agents aren’t overwhelmed.
  • circle-check Faster Response Rates: Enable your agents to respond faster & be more productive, with AI-generated conversation summaries & AI-recommended responses.
  • circle-check Effective SLA Management: Define clear resolution times, business hours, and key parameters for better alignment of agent and customer expectations.

Empower Agents at Every Step

Unlock Higher Customer Satisfaction with Tangible Agent Impact

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Comprehensive Analytics

Help agents optimize support operations with real-time chat statistics, missed chats report, agent concurrency report, SLA performance report, and more.

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Efficient Queue Handling

Manage customer expectations with timely responses, wait time messages, and more that prevent potential issues with queue congestion.

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Streamlined SLA Management

Ensure timely resolution with real-time monitoring, automated alerts, and adaptable SLA configurations for maximum efficiency & satisfaction.

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Custom Admin Controls

Tailor your support environment with effective management of roles & permissions, securing sensitive information with PII masking & collecting valuable insights with in-built feedback surveys.

Unlock Superior Agent Efficiency with Gen AI Agent Co-pilot