SMART AGENT CHAT
Turn Agents into Customer Support Champions with Generative AI
Enable your support agents to offer fast, empathetic, and tailored assistance in customers’ moment of need - and win customer loyalty.
Reimagine Agent Efficiency with Generative AI
An AI co-pilot for your agents
AI Chat Summaries with Sentiment Analysis
AI-Powered Tone Enhancer
Don’t Just Meet Customer Expectations - Exceed Them
- Reduce Handling Time: Reduce the time spent by agents on each query/ticket with real-time summaries and recommendations during customer interactions.
- Unify Customer Interactions Across Channels: Pick up conversations happening on any channel with Omnichannel Agent Workspace & expedite resolution.
- Deliver Personalized Responses: Easily integrate Agent Co-pilot with your CRM to equip agents with insights into customer journeys, and craft personalized responses that make customers feel valued.
Take Care of Your Agents, So They Take Care of Your Customers
- Efficient Workload Management: Optimize agent workflows by autonomously handling routine queries so agents aren’t overwhelmed.
- Faster Response Rates: Enable your agents to respond faster & be more productive, with AI-generated conversation summaries & AI-recommended responses.
- Effective SLA Management: Define clear resolution times, business hours, and key parameters for better alignment of agent and customer expectations.
Empower Agents at Every Step
Unlock Higher Customer Satisfaction with Tangible Agent Impact
Help agents optimize support operations with real-time chat statistics, missed chats report, agent concurrency report, SLA performance report, and more.
Efficient Queue Handling
Manage customer expectations with timely responses, wait time messages, and more that prevent potential issues with queue congestion.
Streamlined SLA Management
Ensure timely resolution with real-time monitoring, automated alerts, and adaptable SLA configurations for maximum efficiency & satisfaction.
Custom Admin Controls
Tailor your support environment with effective management of roles & permissions, securing sensitive information with PII masking & collecting valuable insights with in-built feedback surveys.