SUPPORT

Provide On-demand Customer Care on Every Channel

Support customer queries on Web, App, WhatsApp & other popular messaging channels. Offer instant query resolution round the clock using hybrid AI & live agent system.

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5M+
Monthly Conversations Handled by IVA
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200k+
Manhours Saved
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60x
Improvement in First-time Resolution
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15%
Reduction in Call Center Traffic
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Don’t Make Your Customers Wait

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  • circle-check Help your customers find quick resolutions to their key queries, including order status, delivery updates, payment reminders & more
  • circle-check Make help articles and answers to FAQs accessible in a single click to save time for customers
  • circle-check Make support-related information clear, concise and actionable.
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Make customer support proactive & smart

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  • circle-check Anticipate your customers’ pain points and reach out to inform them of service delays, product installation updates, and more.
  • circle-check Reach out to customers to know if they found answers to their queries through FAQs and other resources.
  • circle-check Reduce product returns and exchange by offering buying guides that offer clarity to shoppers before they make a purchase.

Customer Support that’s Scalable & Cost-effective

Use our pre-built messaging templates & intuitive chatbots for more efficiency

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Rich Customer Insights

Offer the best-in-class user experience using Haptik’s NLU model that comprehends human emotions and facilitates rich customer insights

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Automation at Scale

Serve any volume of customers by automating customer support and enable self-service for enhanced customer experience.

Agility

Agility

Be available 24x7 to resolve customer queries and address requests and complaints to drive customer retention.

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Smart Agent Routing

Resolve upto 80% of customer queries and route complex issues to support agents based on their workload.

Customer Care Solutions for every Industry

Our solutions are specific to your industry, helping achieve myriad use cases

Insurance

Provide personalized and comprehensive support pertaining to policy management, claim submission, premium payments, beneficiary details, and more. Help policyholders with answers to FAQs for quick query resolution..

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Fintech

Provide instant support to customers 24x7 for 365 days. Empower customers with self-service option along with automated support that helps resolve their banking and financial queries hassle-free and quickly.

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Retail

Make it seamless for shoppers to check product availability, track their order status, know about return and refund policies, and change delivery details to ensure they have a smooth shopping experience.

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Healthcare

Offer immediate and accurate healthcare information to prospective and existing patients and collect feedback to help improve patient care and services.

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Gaming

Combine in-app messaging with automation to make support lightning quick and ensure gamers resolve issues on their own, which improves gamer satisfaction and optimizes support costs.

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Media & Entertainment

Help consumers resolve issues related to account and billing management, connectivity, video streaming, content delivery, event ticket booking, and more.

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