Provide On-demand Customer Care on Every Channel
Leverage chatbots powered by GPT to support customer queries on order tracking, product availability, and returns on Web, App, WhatsApp & other channels. Offer instant query resolution round-the-clock using hybrid AI & live agent system.
Don’t Make Your Customers Wait
- Help your customers find quick resolutions to their key queries, including order status, delivery updates, payment reminders & more
- Make help articles and answers to FAQs accessible in a single click to save time for customers
- Make support-related information clear, concise and actionable.
Customer Support that’s Scalable & Cost-effective
Use our pre-built messaging templates & intuitive chatbots for more efficiency
Rich Customer Insights
Offer the best-in-class user experience using Haptik’s NLU model that comprehends human emotions and facilitates rich customer insights
Automation at Scale
Serve any volume of customers by automating customer support and enable self-service for enhanced customer experience.
Be available 24x7 to resolve customer queries and address requests and complaints to drive customer retention.
Smart Agent Routing
Resolve upto 80% of customer queries and route complex issues to support agents based on their workload.
Customer Care Solutions for every Industry
Our solutions are specific to your industry, helping achieve myriad use cases
Provide personalized and comprehensive support pertaining to policy management, claim submission, premium payments, beneficiary details, and more. Help policyholders with answers to FAQs for quick query resolution.
Provide instant support to customers 24x7 for 365 days. Empower customers with self-service option along with automated support that helps resolve their banking and financial queries hassle-free and quickly.
Make it seamless for shoppers to check product availability, track their order status, know about return and refund policies, and change delivery details to ensure they have a smooth shopping experience.
Featured Success Stories
Here's what our customers are saying
"Our success this IPL season with over 40 million users would not have been possible without Haptik’s chatbot being the wind beneath our wings."
"Haptik helps us fulfill our customer needs in a way that’s immediate, effective, and still feels friendly. After implementing ‘Pep’ we have been able to support our customers at any time of the day, delivering instant support."