SUPPORT

Provide On-demand Customer Care on Every Channel

Support customer queries on Web, App, WhatsApp & other popular messaging channels. Offer instant query resolution round the clock using hybrid AI & live agent system.

Get A Demo
customer-care-bot-9-1-2023

5M+
Monthly Conversations Handled by IVA
Jio Logo
200k+
Manhours Saved
Eureka_forbes
60x
Improvement in First-time Resolution
Hathway logo
15%
Reduction in Call Center Traffic
OYO_100123 (1)
Customers_quick_resolutions

Don’t Make Your Customers Wait

Customers_quick_resolutions
  • circle-check Help your customers find quick resolutions to their key queries, including order status, delivery updates, payment reminders & more
  • circle-check Make help articles and answers to FAQs accessible in a single click to save time for customers
  • circle-check Make support-related information clear, concise and actionable.
Read Case Study right arrow
play-button
00:00

Make customer support proactive & smart

play-button
00:00
  • circle-check Anticipate your customers’ pain points and reach out to inform them of service delays, product installation updates, and more.
  • circle-check Reach out to customers to know if they found answers to their queries through FAQs and other resources.
  • circle-check Reduce product returns and exchange by offering buying guides that offer clarity to shoppers before they make a purchase.
Learn more about Shopping Bots

Customer Support that’s Scalable & Cost-effective

Use our pre-built messaging templates & intuitive chatbots for more efficiency

Rich_customer_insights

Rich Customer Insights

Offer the best-in-class user experience using Haptik’s NLU model that comprehends human emotions and facilitates rich customer insights

Automation_at_scale

Automation at Scale

Serve any volume of customers by automating customer support and enable self-service for enhanced customer experience.

Agility

Agility

Be available 24x7 to resolve customer queries and address requests and complaints to drive customer retention.

Smart_agent_routing

Smart Agent Routing

Resolve upto 80% of customer queries and route complex issues to support agents based on their workload.

Customer Care Solutions for every Industry

Our solutions are specific to your industry, helping achieve myriad use cases

Insurance

Provide personalized and comprehensive support pertaining to policy management, claim submission, premium payments, beneficiary details, and more. Help policyholders with answers to FAQs for quick query resolution..

Solutions for Insuranceright arrow

Fintech

Provide instant support to customers 24x7 for 365 days. Empower customers with self-service option along with automated support that helps resolve their banking and financial queries hassle-free and quickly.

Solutions for Fintechright arrow

Retail

Make it seamless for shoppers to check product availability, track their order status, know about return and refund policies, and change delivery details to ensure they have a smooth shopping experience.

Solutions for Retailright arrow

Healthcare

Offer immediate and accurate healthcare information to prospective and existing patients and collect feedback to help improve patient care and services.

Solutions for Healthcareright arrow

Gaming

Combine in-app messaging with automation to make support lightning quick and ensure gamers resolve issues on their own, which improves gamer satisfaction and optimizes support costs.

Solutions for Gamingright arrow

Media & Entertainment

Help consumers resolve issues related to account and billing management, connectivity, video streaming, content delivery, event ticket booking, and more.

Solutions for Mediaright arrow