The Haptik Bot has done a wonderful job for us. It was able to handle a large number of queries, far beyond what our agents would have been able to manually do given the rise in the number of queries during the sale. 75% of responses were handled without human intervention - massive savings for us in terms of man-hours! We are very impressed with the Haptik team, who were able to offer a solution in such a short span of time. We look forward to continuing our association with Haptik for more long-term projects.
— Suneet Gupta, VP - Customer Experience, Grofers
Our ASK-IIFL Intelligent Virtual Assistant has helped us cater to large volumes of user queries in real-time. We've significantly reduced our resolution time to 45 seconds/query. Haptik has been instrumental in helping us provide exceptional user experiences and stellar customer support.
— Dharmender Narang, EVP & Chief Customer Experience Officer, IIFL
Our customers often contact us with the same kind of requests. Using Haptik, we built Zuri and we have been able to achieve greater business efficiency and 70% end-to-end query resolution. In addition to the positive response from our customers, Zuri has helped us to offer 24x7 support to complement our HelpPoint timings and ensure we are there when our customers need us the most.
— Mark Cady, Head of Operations, Zurich International
Haptik’s Live Chat solution has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to our customer care helplines since we implemented this solution.
— Varitant Goyal, Product Manager, OYO Hotels & Homes
Haptik's IVAs are one of the strongest, most technologically advanced in the market and understand the end consumer sentiment extremely well. Our success in this IPL season with over 40 million users would not have been possible without Haptik's IVAs being the wind beneath our wings.
— Harsh Jain, CEO and Founder, Dream 11
Smart skills are packed with all the pre-requisites ranging from advanced NLU, training data, and domain-specific models so that your team never has to start from scratch again.