Drive Engagement & Sales using Instagram Chatbots

Give your customers the high-touch, personalized experiences they expect, all within the same app they love. Respond to DMs faster, show users your latest products, answer queries & promote offers in real-time. 




People use Instagram



Of users discover products & services on Instagram



Instagram users visit at least one business profile daily



Instagram users tap on shopping posts every month

Engage with users at the right time using Instagram Chatbots

Deliver accurate, blazing-fast, and secure support to your customers directly on Instagram. Instantly respond to messages, swiftly answer questions and resolve customer intents, and route complex issues to agents.


Support at scale

Handle peak time with ease using automation. Respond to multiple users at once with pre-built answers, capture support information from customers, and transfer them to live chat with your team chat whenever needed.


Engage with users 24*7

Respond to Instagram DMs and comments directly within our Conversational Cloud platform. Ensure faster first response time, and improved query resolution, leading to higher CSAT.


Generate Leads

Save time for your sales reps by nurturing and qualifying leads with AI-powered conversations. Collect basic user details such as email, phone number, and intent of reaching out and seamlessly transfer to a live sales agent when needed in real-time.


Powerful Analytics

Eliminate guesswork and truly understand how your customers interact with your brand. Track every customer inquiry, analyze user sentiments, and get actionable data to make fast optimizations on a single interface.



Improve user engagement with Icebreakers

Start a conversation with users both new and existing about your products, offers, discounts, and more! Ice breakers within Instagram chatbots are great for showcasing your product catalog and providing quick replies to frequently asked questions such as ‘Do you offer free shipping?’

Deliver instant support

Handle thousands of conversations with ease & accuracy using AI-powered chatbots. Deliver real-time, 1:1 contextual support to your users with pre-built answers, capture customer support information from users and reduce wait times by enabling faster replies.

Target specific keywords on DM

Trigger conversations based on specific keywords to generate user interest and drive engagement. Promote keywords within the caption of your IG post prompting customers to use them to chat with your brand in DMs and have automated conversation flows to drive engagement & conversions.

Seamless AI to Human Escalation

Contextual AI to Agent handoff to reduce risk scenarios. Agents get quick access to user history, purchases, loyalty, and more to deliver accurate support and accelerate ‘in-the-moment’ sales


Out-of-box Integrations with Industry-Leading Platforms

Haptik’s Instagram Chatbots integrate with leading Live Agent Platforms to reduce agent response time with helpful data and winning responses



Haptik offers a zero coding deep integration with Zendesk, enabling on-demand, self-serve, automated support on Instagram, along with friction-free live agent hand-off.



Using Freshdesk for your live agents? Make your agents’ lives simpler by using Instagram Chatbots to resolve routine tasks along with seamless AI-Agent handoff whenever needed.



Give your users the best of AI and Agents. Allow Instagram Chatbots to solve common user queries in no time, and let your Live Agents focus on high-priority critical issues. 

Ready to take your Instagram Business Profile to the next level?