Intelligent Analytics with actionable insights 

Truly understand how your users interact with your Intelligent Virtual Assistant and discover actionable insights to improve your key ROI metrics & customer experience. 

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Understand what gets your customers ticking 

Understand user behavior by analyzing the most frequently asked questions, reasons behind user drop-offs, which product or service gets more attention, trending user queries, and more.

  • Message & Story analysis to deep-dive and analyze critical customer conversations at scale 

  • User feedback to understand what your users really feel about interacting with your virtual assistant and discover improvement opportunities. 

Get better as you scale with AI Recommendations

AI Recommendations continuously analyses your conversational data to identify areas of improvement after your bot is deployed and provides actionable insights. Save time while enhancing training data and adding new queries. 

  • Gain complete visibility on all conversations with AI-driven algorithms instead of error-prone manual analysis
  • Create custom conversation funnels to track bot effectiveness by monitoring completion rates, drop off points, etc
  • Optimize customer experience by consistently evaluating customer interactions and implementing our recommendations 

Demystify gaps in bot training to improve performance 


As your business evolves, new scenarios and challenges will keep emerging and your bot will need continuous analysis for maintenance and improving performance. 

  • Identify Bot Breaks to improve conversation flows by evaluating messages that the bot failed to understand.
  • Evaluate Growth Areas with  insights into highly asked user queries that can be added to your conversational flows. 

More to read

The modern-day customer expects brands to understand, listen and take quick actions based on their experiences.
By 2021, there will be a gazillion CX platforms, but Product Managers want solutions to meet customers' needs whenever, wherever, and however they want.
Handling chatbot breaks properly is crucial for delivering great CX with virtual assistants. There are a number of factors that can cause a bot break.