Truly understand how your customers interact with the Virtual Assistant, discover what’s limiting their user experience, and continuously improve CSAT & NPS.
Unlike traditional analytics tools that focus on event-based data, Haptik’s Intelligence Analytics is built for Conversational Analytics. Uncover key business metrics such as trending user queries, sentiment analysis, bot breaks, business ROI, and lots more on a single interface.
Find out how your users interact with the virtual assistant, frequently asked questions, reasons why they drop off, which solution catches their attention, and more.
Message & Story Analysis: Evaluate critical customer issues and roadblocks.
User Feedback: Understand what your users really feel about interacting with your virtual assistant and discover improvement opportunities.
Advanced NLU capabilities to automatically detect user query repetition, negative feedback, broken user experiences, cuss words, and IVA repetition. Sentiment analysis helps deliver exceptional automated conversational experiences without undermining personalization in your brand voice.
An industry-first proprietary framework to accurately measure the effectiveness of an intelligent virtual assistant by analyzing positive, negative & neutral user experiences.