Power Data-Driven Customer Experience with Cutting-Edge Analytics
Track bot & agent performance with real-time analytics. Enhance customer experience with AI-powered actionable recommendations & create custom dashboards to monitor metrics that truly matter.
Get Real-Time Insights into User Behavior & Bot Performance
- Track KPIs and refine customer strategies with real-time insights into user behavior and experience.
- Evaluate bot failure messages and notifications to identify bot breaks and improve conversation flows.
- Explore growth areas with insights into common user queries by adding them to your conversational flows.
Get Better As You Scale with AI Recommendations
- Optimize customer experience by consistently evaluating customer interactions and implementing AI recommendations.
- Gain complete visibility on all conversations with AI-powered algorithms.
- Create custom conversation funnels to track bot effectiveness by monitoring completion rates, drop off points, etc.
Optimize Agent Efficiency with Key Metrics
- Allow agents to analyze trends and optimize staffing levels to ensure timely resolution & reduced wait times.
- Enable agents to track efficiency and identify areas of improvement with relevant KPIs.
- Help agents deliver a better customer experience with data-driven approach to query resolution.