Why do you need a LivePerson?

Use Haptik instead

 

LivePerson was built as a live agent platform but Haptik has always been automation-first.

Transform your support strategy to be more instant, 24/7, and reduce cost overheads.

Get started with Haptik today!

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G2 Recognizes Haptik as a Leader for Bot Platform & Live Chat

 

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Rated higher than LivePerson across the board

As per G2, Haptik outperforms LivePerson by a massive margin in every category

 

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Accelerate your Conversational AI journey 

From day 1, team Haptik is committed to deliver white-glove assistance and shape your conversational AI journey into a successful one. We work closely with your team to build a best-in-class virtual assistant and help you unlock critical marketing levers to accelerate adoption and achieve astounding growth. With Haptik we strongly believe in delivering what we promise and make sure that our clients get full payback, unlike our competitors.

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Our people are your people

Haptik’s customer first approach is deeply inbuilt within the organization and drives the team to offer an effective combination of Conversational AI expertise and deep product knowledge to help you deliver an enhanced customer experience, ensuring our product has a strategic impact on your business.

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Every person vouches for Haptik’s ease of use

Over the past 8 years, we’ve worked towards delivering simplicity and our conversation design studio is a testament to our mission of keeping it simple. Haptik’s platform has in-built, battle-tested conversation flows called ‘Smart Skills’ which are specially designed for CX professionals to build AI-powered virtual assistants from scratch, with minimal to no coding. We also have a dedicated implementation team accompanied by an exhaustive library of documentation to aid customers at every stage of their Conversational AI implementation journey.

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Invest your time and money in the right direction

Haptik’s obsession with being a product-first company ensures customer needs are always met, often anticipated. We maintain complete transparency with our customers, ensuring that every feature launch, both big and small is well communicated with our customers and armed with a stack of robust documentation enabling customers to be updated with the product roadmap. We also include pressing client requests within our product journey thereby building a cognitive platform to help businesses scale with ease.

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Choose powerful analytics over complex dashboards

Haptik’s power-packed analytics dashboard enables you with in-depth data enriched with bot breaks, topic clustering, and AI recommendations that trump Live Person’s data analytics. Using Haptik, businesses can identify what users are asking for and add accurate utterances to improve the virtual assistant’s performance, which isn’t available with such precision on LivePerson's platform.

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More reasons to choose Haptik over LivePerson

Domain Intelligence

 

Domain-specific Intelligence

 

LivePerson comes with basic chatbot capabilities and escalates over 60% of chats to live agents. Haptik’s platform is built with industry domain-focused intelligence ensuring that the Virtual Assistants are smart and contextual to your industry from day 1 and resolve routine queries end-to-end while transferring only high-risk issues to live agents to avoid customer churn.

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Agent Assist v/s Canned Responses 

 

Haptik’s live agent platform goes beyond canned responses and empowers agents with data at their fingertips. Whenever users raise a pressing query that agents may not have information about, Haptik’s AI analyzes the ticket and recommends relevant help articles within the company’s knowledge base, directly in the agent’s interface—enabling faster resolution and greater customer satisfaction.

Haptik is trusted by thousands of fast-growing businesses 

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Don’t settle! Choose Haptik as your Conversational AI Partner today