Voice chatbots are designated by almost all industries and business enterprises to handle multiple aspects of their undertaking such as customer service, product suggestions and ordering, business process improvement, scheduled meetings, etc.

Enterprise helpdesks are the key drivers of customer satisfaction and engagement, as they are usually the first point of contact for customers. They provide a wide variety of services, including responding to sales inquiries, product questions, and solving customer issues.

With increasing choices and options, customer retention has become a critical factor for business growth. Customer service is proving to be the catalyst in this endeavor. Fulfilling customer needs is the soul of customer service as customer expectations are evolving every day. More than 76% of customers expect companies to anticipate and understand their needs and expectations. And the businesses must respond quickly and decisively to meet these expectations.