Conversational IVR

7 Remarkable IVR Trends For the Year 2021 And Beyond

Customer service is the most critical factor determining whether a business will grow or suffer from customer apathy. Excellent customer service as a strategy can bring an immense competitive advantage.

09 Feb 21

Conversational IVR

IVR Deflection vs Conversational IVR: How to Improve Customer Satisfaction

Interactive Voice Response (IVR) is a ubiquitous yet disliked tool for customer service. While businesses adopted them to respond to customer queries and calls effectively and reduce support costs, it created massive resentment among customers.

05 Jan 21