AI Chatbot, Conversational AI, Omnichannel Chatbot, Fintech Chatbot

Banking Chatbots: How Does Omnichannel Digital Banking Enhance CX

  • Like every other domain, banking is increasingly looking at digital transformation as the foundation for resilient and profitable future operations. According to Gartner, the adoption of digital technologies is the most significant trend in the banking industry. Successful digital transformation stands on four pillars; customer experience (CX), technology, workforce reskilling, and process innovation.

19 May 21