Maximize Conversions & Grow Your Sales with Haptik

Retail & Ecom

Use GPT-powered chatbots on WhatsApp & other channels to personalize the end-to-end shopping experience and improve customer engagement and sales.

Retail & Ecom

Trusted by Leading eCommerce Brands


Generate High-Quality Leads

  • circle-check Leverage omnichannel chatbots , powered by GPT-first technology, to interact with potential customers and gain invaluable insights into their wants and needs.
  • circle-check Attract more users instantly when they discover your brand on social media channels, and keep them coming back for more.
  • circle-check Build contextual retargeting campaigns that engage with prospects on the right channels and at the right time.
Read How CEAT Increased Leads by 542% right arrow

Start Selling Everywhere

  • circle-check With Haptik, you can bring your entire product catalog to popular channels that your customers are using.
  • circle-check Allow potential buyers to evaluate products, read customer feedback, add items to their shopping cart and complete the payment process - all within the messaging platform.
  • circle-check Provide your customers with tailored product recommendations that boost conversions and increase customer satisfaction.
Explore Conversational Commerce right arrow

Offer Instant Support to Customers

  • circle-check Use automation to provide your customers with quick answers and eliminate the need to wait for a response.
  • circle-check Effectively manage and improve returns processing so as to save time and optimize costs and manpower.
  • circle-check Show your customers that you care by swiftly addressing all of their post-purchase and order management inquiries, providing them with seamless resolution from start to finish.
Learn How Latercase Enhanced Self-Serve Support right arrow

Make Every Conversation Count

Make it easy for your customers to quickly find what they are looking for - with just a few clicks


Pre-built Conversation Workflows

Haptik's expansive library of over 100 pre-built conversational workflows are designed for retail companies and make post-purchase management more efficient.


Proactive Engagement

Keep your leads warm in their purchase journey by sending highly relevant and timely notifications over channels such as WhatsApp.


Upselling & Cross-selling

Take advantage of upselling and cross-selling opportunities to provide customers with an improved shopping experience, resulting in higher conversions.


Smart Agent

Escalate queries that require human intervention and get your query or concern resolved quickly.

Drive Commerce with Each Conversation

Power an end-to-end conversational commerce journey across channels

Answer FAQs
Recommend Products
Accept Payments
Re-Engage & Upsell
Be Omnipresent

Automate Product FAQs

Make shopping seamless for your customers by intuitively answering their frequently asked questions, so that they don't need to contact a live agent.

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Improve Conversions with Personalized Recommendations

Offer data-driven, personalized product recommendations based on the customer's browsing behavior and purchase history to improve conversion rate and enhance buying experience.

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Integrated, Seamless Transactions

Offer supreme convenience to shoppers by allowing them to complete transactions without having to switch apps.

Growth of Digital Payments Using AI Chatbotsright arrow

Start Upselling & Cross-Selling

Provide tailored recommendations to your customers based on their purchases and buying preferences to boost average order value and enhance CX. 

Commerce Capabilitiesright arrow

Turn Popular Messaging Channels into Revenue Streams

Leverage omnichannel capabilities to engage with customers on WhatsApp, Instagram, Messenger & SMS and offer great customer experiences to trigger brand loyalty and increase sales & revenue.

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Let Haptik Make It Happen

Drive more leads, sell more products & improve overall customer satisfaction

Top Quote Our digital commerce platforms of Reliance Digital and JioMart provide a comprehensive omni-channel network, enabling us to deliver 93 per cent online orders from stores within 6 hours. Bottom Quote

Isha Ambani,

Director of Reliance Retail

Win the WhatsApp Game with Haptik