AI Agent Advanced Natural Language Understanding
Make your customer interactions sound natural and human with GPT chatbots that understand sentiment and intent behind each user query and generate contextual responses.
Make your customer interactions sound natural and human with GPT chatbots that understand sentiment and intent behind each user query and generate contextual responses.
At the most prestigious EMNLP 2020 conference, Haptik bagged honors for the best performance in identifying the correct Intent on real users' conversation dataset - HINT3.
Use our industry-specific intelligence to build the most superior bots that understand your customers and crush your competition like never before.
Industry experts at eCommerce, Telecom, Insurance, Mortgage & Gaming
Understand the brand, service, and industry-specific terms
Machine learning trained on 4Bn+ conversations across touchpoints
100+ ready-to-use conversational flows as Smart Skills
Simply put, intents are the intentions behind messages that your customers send which helps you train your bot. With Intent Discovery, you can use your existing information sources to identify such intents and instantly build your bot without doing any guesswork.
Leverage past chat records and live agent conversations
Identify use-cases from your support tickets
Sync information from your Knowledge Base to train your bot
Empower your customers to engage in free-flowing & personalized conversations with your brand by retaining the context in the following ways:-
Understanding users’ previous messages to retain the context
Allowing users to easily switch between multiple conversation flows and FAQs
Storing user details like Name, Email ID, Phone number, etc. for future conversations
Converse with your users in their preferred language with unmatched accuracy and deliver unparalleled customer experiences.
20+ languages including French, Spanish German, Bahasa, Hindi & others
Custom Glossary module for domain specialization
Fully configurable bot responses to manage cultural nuances
Custom Entity Extractor to accurately capture proper nouns and numbers
Ask for relevant clarifications when users ask questions with multiple overlapping intents and drive users back into the conversation without transferring it to an agent.
Automatically add additional positive & negative training data to improve precision & recall on your customer messages.
Enhance your bot intelligence post-go-live by using automatically identified new trends & patterns in your customer queries that can improve existing training data.
Innovation and disruption have always been the key to Haptik’s success. Our team showed incredible persistence in between all the chaos and challenges by putting in continuous effort into research and development to push conversational AI boundaries. Read our blog to learn more.
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