Power your customer conversations with our best-in-class Natural Language Understanding that outshines all competitors in accuracy & performance by using our proprietary machine learning algorithms.
At the most prestigious EMNLP 2020 conference, Haptik bagged honors for the best performance in identifying the correct Intent on real users' conversation dataset - HINT3.
Use our industry-specific intelligence to build the most superior bots that understand your customers and crush your competition like never before.
Simply put, intents are the intentions behind messages that your customers send which helps you train your bot. With Intent Discovery, you can use your existing information sources to identify such intents and instantly build your bot without doing any guesswork -
Empower your customers to engage in free-flowing & personalized conversations with your brand by retaining the context in the following ways -
Converse with your users in their preferred language with unmatched accuracy and deliver unparalleled customer experiences.
Ask for relevant clarifications when users ask questions with multiple overlapping intents and drive users back into the conversation without transferring it to an agent.
Automatically add additional positive & negative training data to improve precision & recall on your customer messages.
Enhance your bot intelligence post-go-live by using automatically identified new trends & patterns in your customer queries that can improve existing training data.
Innovation and disruption have always been the key to Haptik’s success. Our team showed incredible persistence in between all the chaos and challenges by putting in continuous effort into research and development to push conversational AI boundaries. Read our blog to learn more.