Omnichannel

Omnichannel Engagement at Scale

Customer expectations are higher than ever. Give your customers the experience they deserve, wherever they are.

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Break Down Communication Silos by Going Omnichannel

Empower customers to engage with your business on any channel and any device they prefer, thereby driving higher customer satisfaction.

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Build Once Deploy Anywhere

Easily streamline your support across multiple channels and provide two-way conversations that are natural, personalized, and contextual from one interaction to the next. Minimize customer effort and deliver efficient customer experiences while maintaining a unified and consistent brand voice across marketing, sales, service, and support.

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Seamless Native & Web SDK Integrations

Objective C and Java framework to supercharge your iOS, Android, or Web app with AI-powered virtual assistants.

  • Easy integration - plug & play.

  • Accelerate time to market.

  • Seamless, uninterrupted experiences across different browsers and devices.

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Free Customers from Phone Trees with IVR to Messaging

42% of customers prefer live chat over any other contact channel. Give your customers the experience they deserve with IVR deflection to messaging.

  • Reduce wait times from minutes to seconds
  • Improve first response time by switching support to SMS or WhatsApp chat.
  • Easily configure with existing IVR systems such as Genesys, Avaya, Zendesk, Freshcaller, Cisco, and more.
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Optimize User Engagement with Customizable UI & CSS

Create fully customizable chat windows for Android, iOS, and Web. Extend conversational functionalities with Haptik’s Javascript SDK.

  • 100+ UI elements such as image carousels, quick replies, multi-option forms, emojis, attachments, and lots more.
  • Configurable HTML, Javascript, and CSS to build your own custom functionality 
  • Limitless design options to put your branding center stage.
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Bot as an API

Continue using your own chat-interface and add Haptik’s NLP as an intelligence layer to devour the combined power of automation and live agents. Seamlessly send messages and receive responses using Haptik’s plug & play Bot as an API via webhooks.

  • Successful integration including testing in < 7 days.

  • Highly flexible and modular so you don’t have to give up your existing live chat tool.

Drive Business Growth using Conversational AI

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