Smart Skills: Enterprise-ready chatbot templates

Track Order

eCommerce

Fetching accurate order status updates

Customer Journey: Delight

Store Locator

eCommerce

Help the user find the closest stores

Customer Journey: Convert

Cancel Order

eCommerce

Enabling user to cancel an order/item before it is shipped

Customer Journey: Delight

Replace Order

eCommerce

Fetching eligible return orders and helping user schedule a return

Customer Journey: Delight

Check Loyalty Points

eCommerce

Fetching available points from a user's account

Customer Journey: Delight

Wallet Balance

eCommerce

Providing redeemable wallet balance amount to the user

Customer Journey: Delight

Order Invoice

eCommerce

Identifying recent order and fetching the selected invoice

Customer Journey: Delight

Add a Subscription

eCommerce

Help user select and customise their subscription plan

Customer Journey: Convert

Cancel Subscription

eCommerce

Understand user concern and cancel active subscription

Customer Journey: Delight

Renew Subscription

eCommerce

Fetch active suscriptions and enable renewal

Customer Journey: Delight

Product Review

eCommerce

Showcase recent purchases and collect user review

Customer Journey: Delight

Update Account

eCommerce

Fetch user details and enable user to add or edit existing details

Customer Journey: Delight

Schedule Home Trial

eCommerce

Provide time and state slots for home trial based on user location

Customer Journey: Convert

Cancel Home Trial

eCommerce

Showcase users existing home trial booking and enable them to cancel

Customer Journey: Convert

Browse Products

eCommerce

Help users explore product through personalised browsing experience

Customer Journey: Convert

Product Search & Recommendation

eCommerce

NLP based product search & recommendation

Customer Journey: Convert

Product Feature Q&A

eCommerce

Instantly answering feature queries by the user

Customer Journey: Convert

Product Comparison

eCommerce

Providing detailed product comparison to help user make an informed decision

Customer Journey: Convert

Answer Queries Based on Product Reviews

eCommerce

Answer queries based on product reviews

Customer Journey: Convert

Check-out

eCommerce

Easy user purchase checkout and final payment journey

Customer Journey: Convert

Redeem Offers

eCommerce

Fetch best offers available and encourage offer redemption

Customer Journey: Convert

Update Contact Details

BFSI / Insurance

Fetch user details and enable user to update and edit existing details

Customer Journey: Delight

Get Policy Copy

BFSI / Insurance

Fetch existing user polices and showcase the selected policy document/details

Customer Journey: Delight

Get Policy ID & Status

BFSI / Insurance

Fetch active user policy IDs with their current status

Customer Journey: Delight

Update Nominee Details

BFSI / Insurance

Fetch current nominee details and assist user to update details

Customer Journey: Delight

Find an Insurance Agent

BFSI / Insurance

Identify available insurance agents based on user location

Customer Journey: Convert

Find a Repair Facility

BFSI / Insurance

Identify user's active insurance and showcase the nearest repair facility

Customer Journey: Delight

Check Premium Due

BFSI / Insurance

Identify active policies and fetch their premium due dates

Customer Journey: Delight

Get Renewal Receipt

BFSI / Insurance

Fetch active policies and get renewal receipt for selected policy

Customer Journey: Delight

Get Provisional Tax Certificate

BFSI / Insurance

Provide the user with their provisional tax certificate

Customer Journey: Delight

Renew Policy

BFSI / Insurance

Enable user to renew policy by identifying active policies

Customer Journey: Engage

Get Maturity Statement

BFSI / Insurance

Fetch users maturity statement linked to their policy

Customer Journey: Delight

Get Bonus Statement

BFSI / Insurance

Fetch users bonus statement linked to their policy

Customer Journey: Delight

Get Premium Certificate

BFSI / Insurance

Fetch users premium certificate linked to their policy

Customer Journey: Delight

Get UL Statement

BFSI / Insurance

Fetch users UL statement linked to their policy

Customer Journey: Delight

Get Premium Deposit Receipt

BFSI / Insurance

Fetch users premium deposit receipt linked to their policy

Customer Journey: Delight

Find Insurance Plan

BFSI / Insurance

Guide the user to find the best matched insurance plan

Customer Journey: Convert

Generate Quote

BFSI / Insurance

Personalise an insurance quote basis user input

Customer Journey: Convert

Request E-statement

BFSI / Insurance

Fetch e-statement for user policies available to view and download

Customer Journey: Delight

Cancel Policy

BFSI / Insurance

Extract user concerns and help user cancel active policy

Customer Journey: Engage

File a Claim

BFSI / Insurance

Guide the user to file a claim for their existing policy

Customer Journey: Delight

Track Claim

BFSI / Insurance

Fetch active claims and share their status

Customer Journey: Delight

Update Claim Details

BFSI / Insurance

Assist the user to update editable details in their active claim

Customer Journey: Delight

Register Service Request

BFSI / Insurance

Capture users service request and share a request ID

Customer Journey: Delight

Make a Partial Withdrawal

BFSI / Insurance

Assist user in making a partial withdrawal from their policy

Customer Journey: Delight

Request Roadside Assistance

BFSI / Insurance

Provide access to immediate roadside assistance

Customer Journey: Delight

Update Policy Details

BFSI / Insurance

Fetch users active policy and enable them to edit policy details

Customer Journey: Delight

Pay Premium

BFSI / Insurance

Assist user in paying premium for valid policies instantly

Customer Journey: Engage

Check Policy Coverage

BFSI / Insurance

Fetch active policies and showcase coverage details for user

Customer Journey: Delight

Expand Coverage

BFSI / Insurance

Assist user to add more coverage in an existing active policy

Customer Journey: Convert

Loan Application Status

BFSI / Mortgage & Lending

Fetch active loans and showcase their current status to the user

Customer Journey: Convert

Find a Refinance Plan

BFSI / Mortgage & Lending

Assist user in selecting the best mortgage plan for them

Customer Journey: Convert

Submit a Loan Application

BFSI / Mortgage & Lending

Guide the user in filling out loan application instantly

Customer Journey: Convert

Fetch Active Loans

BFSI / Mortgage & Lending

Fetch active loans and showcase their status and details to the user

Customer Journey: Delight

Available Loan Types & Loan Offer Details

BFSI / Mortgage & Lending

Fetch available loan options with offer details for a user

Customer Journey: Delight

Verify Loan Eligibility

BFSI / Mortgage & Lending

Collect user inputs and fetch specific loan eligibility

Customer Journey: Convert

Enable/Disable Payment Reminders

BFSI / Mortgage & Lending

Take a user request to enbale/disable future payment reminders instantly

Customer Journey: Delight

Fetch Payment Schedule

BFSI / Mortgage & Lending

Fetch upcoming payment schedule for user

Customer Journey: Delight

Fetch Provisional IT Certificate

BFSI / Mortgage & Lending

Fetch user's provisional IT certificate linked to their account

Customer Journey: Delight

Get Welcome Letter

BFSI / Mortgage & Lending

Guide user in obtaining welcome/sanction letter for their loan

Customer Journey: Delight

Get E-Receipts

BFSI / Mortgage & Lending

Fetch E-receipt for user linked to their account

Customer Journey: Delight

Submit a Top Up Loan Application

BFSI / Mortgage & Lending

Guide the user in setting up and submitting a top-up loan application

Customer Journey: Convert

Fetch Loan Account Statement

BFSI / Mortgage & Lending

Fetch active loans and their account statements linked to their account

Customer Journey: Delight

Book Call with a Mortgage Consultant

BFSI / Mortgage & Lending

Assist the user in scheduling a call with a mortgage consultant instantly

Customer Journey: Convert

Mortgage Calculator

BFSI / Mortgage & Lending

Instantly calculate mortgage for a user based on their specific inputs

Customer Journey: Delight

Fetch Outstanding Amount

Telecom

Provide outstanding bill amount details to user

Customer Journey: Delight

Request Termination

Telecom

Collect user concern and accept their request to terminate service

Customer Journey: Delight

Suspend Mobile Services

Telecom

Instantly suspend mobile service for user on request

Customer Journey: Delight

Check Recontract Eligibility

Telecom

Fetch user details and verify recontract eligibility

Customer Journey: Delight

Check Port-in Status

Telecom

Fetch user details and verify port-in status

Customer Journey: Delight

Request Refund & Refund Status

Telecom

Take user request for refund and showcase active refund requests

Customer Journey: Delight

Relocation of Connection

Telecom

Assist user in relocating their connection to available locations

Customer Journey: Delight

Check Recontract Voucher

Telecom

Verify eligibilty of a recontract voucher linked to an active account

Customer Journey: Delight

Resume Mobile Services

Telecom

Assist user in instantly resuming their mobile service

Customer Journey: Delight

Bar/Unbar Services

Telecom

Assist user to instantly bar/unbar their linked service

Customer Journey: Delight

Check Last Payment Status

Telecom

Fetch active accounts and their payment status instantly

Customer Journey: Delight

Data - Recommend a Plan

Telecom

Guide a user to find the ideal data plan for their account

Customer Journey: Engage

Check Balance

Telecom

Fetch active accounts and showcase their available balance

Customer Journey: Delight

Activate Roaming Plans & Get Recommended Roaming Plans

Telecom

Guide user to select roaming service plans and active the same instantly

Customer Journey: Delight

Check Entitlements

Telecom

Fetch user details and check entitlement validity

Customer Journey: Delight

Activate Plans & Get Recommended Plans

Telecom

Guide the user through available plans and activate the selected one instantly

Customer Journey: Delight

Track Deposit Amount Transaction Status

Media & Internet / Gaming

Fetch user deposit amount and their transaction status

Customer Journey: Delight

Check Referral Amount Status

Media & Internet / Gaming

Fetch user details and showcase referral amount status

Customer Journey: Delight

Password Reset

Media & Internet / Gaming

Assist the user in resetting the password linked to their account

Customer Journey: Delight

Change Region/Specific Setting

Media & Internet / Gaming

Guide the user to change region specific settings for their service

Customer Journey: Delight

Track Refund

Media & Internet / Gaming

Fetch user refund status instantly

Customer Journey: Delight

Request Refund

Media & Internet / Gaming

Fetch active service account and collect user request for refund

Customer Journey: Delight

Add/Update Bank Details

Media & Internet / Gaming

Assist user in udding or updating bank details in their account

Customer Journey: Delight

Opt-out of Promotional Communication

Media & Internet / Gaming

Accept user request to opt out of promotional communication

Customer Journey: Delight

Send Verification Email

Media & Internet / Gaming

Fetch user details and send a verifictaion email instantly

Customer Journey: Delight

Check Wallet Balance

Media & Internet / Gaming

Showcase active wallet balance linked to user account

Customer Journey: Delight

Check Withdrawal Status

Media & Internet / Gaming

Showcase user transaction and recent withdrawal status

Customer Journey: Delight

Get Contest & Contest Details

Media & Internet / Gaming

Fetch active contest and details associated to participate

Customer Journey: Delight

Check KYC Status

Media & Internet / Gaming

Fetch user details and showcase their KYC status

Customer Journey: Delight

Get/Email Report & Report Status

Healthcare

Fetch user health report with its status and email the same to the user

Customer Journey: Delight

Appointment Booking

Healthcare

Schedule a healthcare appointment instantly

Customer Journey: Convert

Get All Available Test & Test Details

Healthcare

Fetch available tests with their detailsl instantly

Customer Journey: Delight

Find Nearby Center & Get Center Details

Healthcare

Fetch nearest test centre and their contact details basis user location and input

Customer Journey: Delight

Upload Prescription

Healthcare

Assist user in uploading one or more prescriptions instantly

Customer Journey: Delight

Request Call Back/Connect With Health Expert

Healthcare

Schedule a call back from a health expert or redirect a user to an available Health expert

Customer Journey: Convert

Get Invoice/Order Details

Healthcare

Fetch existing order and their invoice details

Customer Journey: Delight

Book Consultation

Healthcare

Schedule a health consultation instantly

Customer Journey: Convert

Get Specialist List/Get Doctor List

Healthcare

Fetch a list of specialist and doctors based on user search

Customer Journey: Delight

Book Health Check-up

Healthcare

Schedule a customised health check up appointment

Customer Journey: Convert

Schedule/Reschedule Slots

Healthcare

Assist user in scheduling a new appointment and rescheduling an existing one

Customer Journey: Convert

Cancel Slot

Healthcare

Enable user to cancel an existing appointment

Customer Journey: Convert

Patient Registration/Create Account

Healthcare

Enable user to register a patient while creating a new account

Customer Journey: Acquire

Schedule/Reschedule Blood Collection Home Slots

Healthcare

Schedule a new blood collection request and rescheduling an existing one

Customer Journey: Convert

Cancel Blood Collection Home Slot

Healthcare

Assist user in cancelling one or more active blood collection schedule

Customer Journey: Convert

Request Demo Class

Education

Schedule a demo class and share class details with user

Customer Journey: Convert

Get Subscription/Order Details

Education

Showcase active subscription and class order for user

Customer Journey: Delight

Get Transaction History & Details

Education

Fetch user purchase and transaction history with details

Customer Journey: Delight

Request Call Back

Education

Schedule a call back from an expert

Customer Journey: Convert

Student Registration

Education

Instantly register a new user

Customer Journey: Convert

Get Document Verification Status

Education

Fetch verification status of documents shared by the user

Customer Journey: Delight

Upload Student Documents

Education

Assist user to upload required documents instantly

Customer Journey: Delight

Get Student Report

Education

Fetch recent student report for user

Customer Journey: Delight

Get Upcoming Events & Event Details

Media & Internet / Gaming

Fetch upcoming events and their details for a selected location and date

Customer Journey: Delight

Purchase Event Ticket

Media & Internet / Gaming

Guide users to select and purchase event tickets

Customer Journey: Convert

Filter Events

Media & Internet / Gaming

Fetch events based on location, date & event type

Customer Journey: Delight

Cancel Ticket

Media & Internet / Gaming

Assist user in cancelling available event ticket

Customer Journey: Delight

Get All Shows/Serials

Media & Internet / Gaming

Instantly fetch availbel shows/serials based on user preferencesGet all shows/serials

Customer Journey: Delight

Get Exclusive Shows/ Promos/ Content

Media & Internet / Gaming

Get exclusive shows/promos/content

Customer Journey: Acquire

Get Invoice/Order Details

Media & Internet / Gaming

Fetch user salary with salary break up details instantly

Customer Journey: Delight

Get Salary & Breakup Information

HR & Job Portal

Fetch user salary with salary break up details instantly

Customer Journey: Delight

Get Reimbursement Details

HR & Job Portal

Fetch available reimbursement details for user

Customer Journey: Delight

Download Salary Slip

HR & Job Portal

Assist user to download recent salary slip

Customer Journey: Delight

Download Yearly Slip

HR & Job Portal

Assist user to download the entire year salary slip instantly

Customer Journey: Delight

Download Tax Documents - Taxsheet, Form 16

HR & Job Portal

Assist user to download multiple tax documents such as form 16, taxsheet

Customer Journey: Delight

Download Form 16

HR & Job Portal

Enable user to download form 16 instantly

Customer Journey: Delight

Get PF Number

HR & Job Portal

Fetch user PF number instantly

Customer Journey: Delight

Update PF & EPFO Info

HR & Job Portal

Assist user to update their PF afn EPFO details

Customer Journey: Delight

Check & Update KYC Status

HR & Job Portal

Fetch and assist user to update KYC details

Customer Journey: Delight

Upload Documents - PAN, Aadhar

HR & Job Portal

Assist user to upload their PAN, Aadhar doc for verification

Customer Journey: Delight

Get Jobs Categories, Jobs & Job Details

HR & Job Portal

Guide user to explore job across categories

Customer Journey: Delight

Get Profiles/Candidates

HR & Job Portal

Fetch profiles of saved candidates for user

Customer Journey: Delight

Job Seeker Registration

HR & Job Portal

Assist user to register for a job search

Customer Journey: Convert

Compare Products/Services

Travel & Hospitality

Providing detailed service comparison to help user make an informed decision

Customer Journey: Acquire

Get Booking Details

Travel & Hospitality

Fetch upccoming user booking details

Customer Journey: Delight

Request Refund

Travel & Hospitality

Take user request for refund and showcase active refund requests

Customer Journey: Delight

Add/Update Personal Details Add/Update Shipping Details

Travel & Hospitality

Fetch user details and enable user to add more or edit existing details

Customer Journey: Delight

Get Room/Package Details

Travel & Hospitality

Instantly showcase room packages with details for user

Customer Journey: Delight

Book Room/Package

Travel & Hospitality

Guide user to select and book a room/package instantly

Customer Journey: Convert

Cancel Room/Package

Travel & Hospitality

Assist user in cancelling their eligible booked room/package

Customer Journey: Delight

Change Room Request

Travel & Hospitality

Take user request to change their room booking details

Customer Journey: Delight

Upgrade Room/Package

Travel & Hospitality

Assist user to upgrade their booked room/package

Customer Journey: Delight

Get Ticket Confirmation

Travel & Hospitality

Fetch recent user ticket confrmation details

Customer Journey: Delight

Send Reminders

Travel & Hospitality

Collect user request to send timely reminders for their upcoming travel

Customer Journey: Delight

Get Add-ons Details

Travel & Hospitality

Fetch add-on details on existing user booking

Customer Journey: Delight

Get Add-ons Confirmation

Travel & Hospitality

Fetch booking confirmation on add-on benefits for a user booking

Customer Journey: Delight

Book Excess Baggage

Travel & Hospitality

Assist user in booking extra baggage to their existing booking

Customer Journey: Convert

Get Car Details

Travel & Hospitality

Fetching car/transport details for an existing booking

Customer Journey: Delight

Withdraw Funds

Mutual Funds

Enable user to initiate fund withdrawal from their account

Customer Journey: Delight

Get Investment Report/ITR Certificate

Mutual Funds

Fetch user investment report/ITR certificate for user policies available to view and download

Customer Journey: Delight

Manage SIP

Mutual Funds

Enable user to manage/edit existing SIPs

Customer Journey: Delight

Get Account Statement/Transaction History Statement/Capital Gain Statement

Mutual Funds

Fetch account related details; statement, transaction history and capital gain statement for user

Customer Journey: Delight

Account Verification with KYC Verification

Mutual Funds

Guide user to verify their account through KYC verification process

Customer Journey: Acquire

Get Funds & Fund Details - Recommended Funds

Mutual Funds

Guide user to view and select a fund

Customer Journey: Convert

Get Frequently Searched Funds/Top Funds/Top Offers & Details

Mutual Funds

Fetch frequently searched and trending funds with details for user

Customer Journey: Convert

Book Call with a Finance Consultant

Mutual Funds

Schedule a call with a finance consultant

Customer Journey: Convert

Manage Portfolio

Mutual Funds

Assist user in managing and editing existing portfolio

Customer Journey: Delight

Redeem Funds

Mutual Funds

Fetch active funds and enable user to redeem them