Smart Skills

Enterprise-ready Smart Skills For High-Frequency Usecases

Explore 100+ ready-to-use Smart Skills with deep domain intelligence, crafted by Conversation Designers to help you build high-quality Intelligent Virtual Assistants for your business.

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Asset 48-min

Explore the Enterprise-Grade
Smart Skill Store

Seamlessly Design a virtual agent by importing from our comprehensive library of smart
skills derived from key learnings & best practices, custom-made for your industry.

Retail (1)

E-Commerce/Retail

Everything from order tracking, shipping, exchange,  refunds, cancellations, recommendations, and more. 

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Financial Lending

Financial Lending

Seamlessly deploy modular smart skills for common use cases such as account statement, balance check, application status, & more.

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Telecom-min

Telecom

Import Smart-skills pre-trained on 1500+ intents ranging from bill payment, network issues, offers & coupons, balance check and more.

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Insurance-min

Insurance

Tried & tested Smart Skills to automate common businesses use cases such as calculate premium, file a claim, buy/cancel policy, and lots more. 

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DTH (3)

DTH

Build conversational experiences with pre-trained, re-usable, business-specific skills for device details, plan upgrades, and more.

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Build a World-Class Virtual Assistant with Smart Skills

Accelerate your time-to-value with pre-built, domain-optimized, battle-tested Smart Skills, designed for the most common use cases for your industry.

Pre-designed Highly Intelligent Conversational Journeys

Customize Smart Skills to align with your business needs and quickly accelerate and scale your enterprise.

  • Cover the entire customer journey end-to-end
  • Built by Conversation Designers & Linguists
  • Pre-identified live agent handover trigger points
  • Designed to handle edge cases atop your ideal user journey
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Industry-trained NLU

Built on deep learning & advanced NLP optimized for your industry and domain-specific customer segments.

  • 1500+ pre-trained intents and domain-specific entities
  • ML trained on 3Bn+ conversations across customer touchpoints.
  • In-built Named Entity Recognition (NER) engine to understand user intent and context better.

Conversational Data Augmentation

Build atop plug & play Smart Skills and amplify your virtual assistant's training data with key business integrations.

  • Sync your CRM and chat data

  • Integrate your business FAQs to improve the IVA’s automation rate for simple, routine queries.

Pre-built integrations with popular CRM and ERP systems

Integrate with 100+ CRM platforms and system of records using our native Python-based Code Editor. Seamlessly extend the IVA’s capabilities by using Haptik’s open, flexible APIs and Webhooks. 

Upgrade your Customer Experience with
Conversational AI

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