Pre-built industry-specific Smart Skills


Industry rich AI and NLU with pre-built skills, crafted by Conversation Designers to not only solve your key business problems but also reduce the time-to-market

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Explore our Enterprise-Grade
Smart Skills 

Seamlessly Design a virtual agent by importing smart skills derived from key learnings & best practices, custom-made for your industry after analyzing 3 million+ conversations.

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E-Commerce/Retail 

Track orders, shipping, exchange,  refunds, recommendations & more. 

finance

Financial Lending

View account statement, credit score, mortgage calculator, balance check, & more.

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Telecom

Bill payment, recommend data plan network issues, offers & coupons, balance check & more.

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Insurance 

Calculate premium, file and track claims, buy/cancel policy, find nearby agent & more. 

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DTH 

Device details, view and modify plans, request relocation, upgrade plans, fix errors & more.

Pre-designed highly Intelligent Conversational Journeys

Customize Smart Skills to align with your business needs and quickly accelerate and scale your enterprise.

  • Cover the entire customer journey end-to-end
  • Built by Conversation Designers & Linguists
  • Pre-identified live agent handover trigger points
  • Designed to handle edge cases atop your ideal user journey

Best-in-class NLU

Haptik’s proprietary NLU leads the industry with the most human-like conversational experience for your customers. Its tailormade industry-specific NLP, Machine & Deep Learning models ensure maximum accuracy as compared to other NLU engines and reduce bot fails.

  • ML trained on 4Bn+ conversations across customer touchpoints.
  • In-built Named Entity Recognition (NER) engine to understand user intent and context better.
  • Seamlessly handle context, state & information collected in previous messages of conversation

Conversational Data Augmentation

Build atop plug & play Smart Skills and amplify your virtual assistant's training data with key business integrations.

  • Sync your CRM and chat data

  • Integrate your business FAQs to improve the IVA’s automation rate for simple, routine queries.

Pre-built integrations with popular CRM and ERP systems

Integrate with your CRM platforms and system of records using our native Python-based Code Editor. Seamlessly extend the IVA’s capabilities by using Haptik’s open, flexible APIs and Webhooks.