Boost Agent Performance with AI Agent Assist


Haptik’s AI Agent Assist empowers your customer service agents with the information they need to resolve queries more effectively and efficiently — while giving customers the speed and personalization they demand.

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Introducing Haptik’s AI Agent Assist

Ensure consistent responses and faster ticket resolution. Save time for both your agents and customers with Haptik’s AI Assist.

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Improve agent productivity

Empower agents with the right information to handle fluctuating caseloads and offer the right support at all times — resulting in faster resolution and diminished time-per-interaction.

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Reduce Agent Churn

Give your agents the headspace & right information to solve user queries faster reducing the need to search for answers leading to higher productivity & retention.

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Faster training & onboarding

Decrease the learning curve for your new agents and get them up to speed from day 1. Equip them with the right answers at the right time to deliver consistent brand experiences.

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Happy agents = Happy users

Enable your agents to save time over query research and equip your live agents with AI-powered resources to pre-empt user needs and solve issues faster, driving CSAT & NPS

AI-powered suggestions 

Our AI engine learns which agent responses drive the most positive customer reactions and surfaces them in the agent console based on conversational context., ensuring a standard brand experience and better customer resolution.

Guided workflow with sentence-level composition 

Amplify agent responses with the best customer reactions, improving CSAT

Decrease customer churn 

Drive consistent brand experiences

Watch 1-min video to learn how it works

Improve productivity with Agent Facing AI 

On busy days, agents get bogged down with complex queries that they may not be equipped to handle, causing delayed resolution and poor customer experience. Our AI engine automatically analyzes support tickets and recommends the right help article/response from the company's data and chat transcripts, in real-time. 

No more toggling between tools and tabs

No need to manually search for key resources

Improved resolution time with better answers, delivered faster

Learn more about Live Agent Support

Faster onboarding, lesser training time

Whether it’s day 1 for a new agent or an experienced agent’s first time supporting a new product or service, Haptik’s AI Agent Assist learns from customer interactions, FAQs, and chat transcripts, and provides real-time training by prompting agents with the right answers when they need them. 

Bring new agents up to speed faster with real-time training

Utilize your top performers’ skills to help new agents

Save training costs and ensure consistent brand experiences

FAQ virtual assistant for your agents

Haptik lets you create FAQ bots that answer common questions for your agents too, increasing business-wide clarity and efficiency.

Equip your internal operations with quick answers

Improve transparency and clarity across your entire organization

Drive more agent efficiency and improved responses

Assist your Zendesk Agents right where they are  

Your agents love Zendesk, and now they will love it even more as they can access Haptik's agent assist within Zendesk. This means that they can get instant suggestions for responses to customer queries on the same platform they are already using.  

Unlock faster response times for agents 

Reduce the scope of errors and standardize agent responses 

Fast track agent training and onboarding cycles exponentially 

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Out-of-box Integrations with Industry-Leading Platforms

Haptik’s AI Agent Assist integrates with leading Live Agent Platforms to reduce agent response time with helpful data and winning responses

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Save your Zendesk agents from busy hours and improve productivity by serving them relevant information at the right time. Augment the agent’s ability to solve queries and improve end-user experience using Haptik AI Agent Assist.

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Using Freshdesk for your live agents? Make your agents’ lives simpler using AI Agent Assist that brings the combined wisdom of user conversations, knowledge base, and other resources to present the best answers, no waiting required.

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Guide your Salesforce agents to deliver the most satisfying customer experiences using AI Agent Assist. Our AI evaluates past wins and surfaces the most relevant responses at every stage of the discussion, driving impressive resolutions.

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Ready to Boost your Agent Performance?

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