Boost Agent Performance with AI Agent Assist


Haptik’s AI Agent Assist empowers your customer service agents with the information they need to resolve queries more effectively and efficiently — while giving customers the speed and personalization they demand.

Try Now 

Agent-Assist-main@2x-8
Agent-Assist-main@2x-8

Introducing Haptik’s AI Agent Assist

Ensure consistent responses and faster ticket resolution. Save time for both your agents and customers with Haptik’s AI Assist.

Agent Productivity-8

Improve agent productivity

Empower agents with the right information to handle fluctuating caseloads and offer the right support at all times — resulting in faster resolution and diminished time-per-interaction.

Reduce Agent Churn-8

Reduce Agent Churn

Give your agents the headspace & right information to solve user queries faster reducing the need to search for answers leading to higher productivity & retention.

Faster training & onboarding-8

Faster training & onboarding

Decrease the learning curve for your new agents and get them up to speed from day 1. Equip them with the right answers at the right time to deliver consistent brand experiences.

Happy agents = happy users-8

Happy agents = happy users

Enable your agents to save time over query research and equip your live agents with AI-powered resources to pre-empt user needs and solve issues faster, driving CSAT & NPS

AI-powered suggestions 

Our AI engine learns which agent responses drive the most positive customer reactions and surfaces them in the agent console based on conversational context., ensuring a standard brand experience and better customer resolution.

  • Guided workflow with sentence-level composition 
  • Amplify agent responses with the best customer reactions, improving CSAT
  • Decrease customer churn 
  • Drive consistent brand experiences

Improve productivity with Agent Facing AI 

On busy days, agents get bogged down with complex queries that they may not be equipped to handle, causing delayed resolution and poor customer experience. Our AI engine automatically analyzes support tickets and recommends the right help article/response from the company's data and chat transcripts, in real-time. 

  • No more toggling between tools and tabs
  • No need to manually search for key resources
  • Improved resolution time with better answers, delivered faster

Faster onboarding, lesser training time

Whether it’s day 1 for a new agent or an experienced agent’s first time supporting a new product or service, Haptik’s AI Agent Assist learns from customer interactions, FAQs, and chat transcripts, and provides real-time training by prompting agents with the right answers when they need them. 

  • Bring new agents up to speed faster with real-time training
  • Utilize your top performers’ skills to help new agents
  • Save training costs and ensure consistent brand experiences

FAQ virtual assistant for your agents

Haptik lets you create FAQ bots that answer common questions for your agents too, increasing business-wide clarity and efficiency.

  • Equip your internal operations with quick answers
  • Improve transparency and clarity across your entire organization
  • Drive more agent efficiency and improved responses

 

Out-of-box Integrations with Industry-Leading Platforms

Haptik’s AI Agent Assist integrates with leading Live Agent Platforms to reduce agent response time with helpful data and winning responses

Zendesk-8

 

Save your Zendesk agents from busy hours and improve productivity by serving them relevant information at the right time. Augment the agent’s ability to solve queries and improve end-user experience using Haptik AI Agent Assist.

Freshdesk-8

 

Using Freshdesk for your live agents? Make your agents’ lives simpler using AI Agent Assist that brings the combined wisdom of user conversations, knowledge base, and other resources to present the best answers, no waiting required.

Salesforce-8

 

Guide your Salesforce agents to deliver the most satisfying customer experiences using AI Agent Assist. Our AI evaluates past wins and surfaces the most relevant responses at every stage of the discussion, driving impressive resolutions.

Ready to Boost your Agent Performance?