KAYA, Kotak Life’s AI enabled virtual assistant, built along with Haptik, has helped improve customer servicing capabilities. The customer response and experience was excellent, which has made us move this service on WhatsApp as well. Kotak Life is now resolving a large part of customer queries real-time 24/7. To top this, any new enhancement on the platform gets done very fast, hassle free.
-Kirti Patil, Sr. EVP, IT & CTO – Kotak Life Insurance
Kotak Life Insurance (KLI) is one of the fastest-growing insurance companies in India and has covered over 28.6 million lives as of September 30, 2019. Owned by Kotak Mahindra Bank Limited, Kotak Life provides world-class insurance products with high customer empathy. Its product suite leverages the combined prowess of protection and long-term savings.
Haptik built Kaya, an Intelligent Virtual Assistant for KLI which enabled them to: