KAYA, Kotak Life’s AI enabled virtual assistant, built along with Haptik, has helped improve customer servicing capabilities. The customer response and experience was excellent, which has made us move this service on WhatsApp as well. Kotak Life is now resolving a large part of customer queries real-time 24/7. To top this, any new enhancement on the platform gets done very fast, hassle free.
-Kirti Patil, Sr. EVP, IT & CTO – Kotak Life Insurance