Omnichannel, Personalised Shopping Experiences
Enhance purchase decisions with relevant recommendations, and enable live chat support at the point of sale. Replicate in-store assistance on your digital channels, using a multilingual voice assistant.
The Haptik Bot has done a wonderful job for us. It was able to handle a large number of queries, far beyond what our agents would have been able to manually do given the rise in the number of queries during the sale. 75% of responses were handled without human intervention – a massive savings for us in terms of man-hours! We are very impressed with the Haptik team, who were able to offer a solution in such a short span of time. We look forward to continuing our association with Haptik for more long-term projects.
— Suneet Gupta , VP – Customer Experience, Grofers
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We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine’s Day. The overall results have been extremely encouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries.
— Abhishek Ahluwalia, Business Head – eCommerce, Mondelez India
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Integrating Haptik’s Bot within the Future Pay App has been an excellent partnership for us. Users love engaging with the Daily Quiz and Shopping List chatbot and our overall weekly retention rate has increased by more than 20%. We are excited about implementing more use cases in the coming months.
— Rohitashwa Bhotica, General Manager, Future Pay
