Name: Haptik Retail AI Agent
Availability: InStock
Author: Haptik

Trusted by 500+ Leading Enterprises

Automate Inbound Engagement with Voice AI

Real-time support: Help customers get instant responses to FAQs like order status, returns, and product inquiries - hands-free.
Personalized recommendations: The AI voice agent dons the hat of a sales rep to recommend products and drive purchases.
Seamless escalation: Route complex calls to human agents with full context and conversation history for efficient resolution.

Explore AI Voice Agent

Keep Customers Coming Back with Outbound Voice Calls

Smart outreach: Notify customers when their favorite products are back in stock and drive instant orders via call.
Loyalty engagement: Remind customers of expiring rewards or membership renewals, amplifying retention and repeat orders.
Feedback surveys: Automate post-purchase or service feedback calls to measure CX and close the loop efficiently.

Drive End-To-End Commerce Within Chat

Boost discovery: Help customers explore products, compare options, and surface personalized recommendations in real-time.
Seamless transactions: Enable shoppers to add items to cart, apply discounts, and complete payment without leaving chat.
Real-time order tracking: Post-purchase updates, delivery notifications, and returns processing keep shoppers informed and satisfied.

Explore AI Sales Agent

Let Haptik Make It Happen

Drive more leads, sell more products & improve overall customer satisfaction

68%

Repeat Rate

28%

Lead Conversion

2.4x

Increase in Cart Addition

Qualify and Nurture High-Intent Prospects

Automated lead triage: Identify high-intent shoppers from campaigns, social ads, and website inquiries.
Contextual follow-ups: Personalized nudges and reminders keep prospects engaged without overloading human sales teams.
Smart routing: When needed, high-value leads are escalated to human sales agents, ensuring no opportunity is lost.

Explore AI Lead Qualification Agent

Streamline Post-Purchase Support

Self-serve: Retail AI agents autonomously handle routine queries, so customers get instant support on-demand, 24/7.
Proactive engagement: Boost repeat purchases through personalized cross-sell options even before customers ask.
Minimize support load: Allow human agents to focus on strategic, high-value tasks while retail AI agents effortlessly handle routine queries.

Explore AI Customer Service Agent

Scope

We identify high-impact journeys and collaborate with you to define KPIs, map data flows, and select the right agent archetypes.

Conversational design

We craft conversation flows aligned to customers’ path-to-purchase, integrating product recommendations and support intents.

Development and integration

Our system connects with your entire stack of commerce platforms, CRMs, messaging apps, and payment gateways - ensuring each workflow is secure, compliant, and scalable.