Customer Care with WhatsApp 

 

Use WhatsApp as your Modern Call Center to provide instant support and increase CSAT 

 

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Use WhatsApp Business API to deliver 24*7 Omnichannel Support 


Enable Customer Care with WhatsApp to provide quick and easily accessible Support


Personalized & friction-free CX | Increase Agent Efficiency| Scalable Automated Support | Improve CSAT and ROI

Self-service for your Customers 

  • Simulate human conversations for delightful post-sales experience with minimum efforts
  • Seamlessly respond to user queries such as Order Tracking, FAQs, Payment issues, etc in one-on-one conversations
  • Share multimedia files like payment receipts, referral coupons to your customers on-demand and as notifications
  • Prompt users to retrieve location details for item delivery and pickup

Reduce Support Costs while increasing CSAT

  • Improve operational efficiency by 80% while resolving queries 9X faster
  • Deflect high-volume of support queries from costlier channels to WhatsApp
  • Collect and capitalize on instant customer feedback to drive more referrals

Want to Redefine your CX with WhatsApp Business API?

Explore WhatsApp Accelerate Scheme 2021 to avail 400,000 free notification credits

Case Studies

Customer Success Stories and Results

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