We've been using Haptik since Jan 2020, it has transformed the way we interact with our customers and the speed with which we resolve queries. We've seen a strategic shift in the way we envisioned customer experience at SleepyCat. Being an online sleep solutions company with mattress as our core product, a customer sometimes requires guidance on the various options to make a decision and Haptik does this extremely well for us. We've seen tremendous growth in the number of queries we've catered to, and the customer query resolution has reduced by ~70%! With the initial success of our website IVA, we expanded it to other channels such as Whatsapp and Facebook to provide an omni-channel experience to the end consumer.
I am happy to see continued improvements and new features in the system and regularly recommend Haptik to my contacts.
— Kabir Siddiq, Founder & CEO, SleepyCat
SleepyCat is a leading online sleep solutions company that believes in delivering luxurious sleep to everyone. Established in 2017 to quickly become the internet's highest-rated mattress in India, they're constantly innovating and thinking outside the box to bring premium sleep products directly to customers. Widely recognized as a disruptor in the mattress industry evolving the way the nation sleeps, their product line-up includes an array of mattresses, pillows, bedding, and more.
SleepyCat partnered with Haptik to build SIA - an Intelligent Virtual Assistant to scale Customer Support efforts and deliver a highly efficient user experience, end-to-end.