In online gaming, competition is fierce and maintaining user attention is crucial. Ensuring top-of-the-line customer support is intrinsic to the growth of our business. Partnering with Haptik led us to drive the true power of automation combined with human intervention, empowering us to deliver highly engaging, superior user experiences that keep our customers hooked to our games.
–Mihir Samir Verma, Senior Manager - Strategy and Customer Experience
Junglee Games is a leader in the skill gaming space, with over 50 million users. Founded in San Francisco in 2012, and funded by top tier silicon valley VCs, Junglee is changing the way people play games on desktop and mobile. Some of their notable games include Junglee Rummy, Eatme.io, Junglee Teen Patti and Howzat.
Junglee Games’ users generally reach out for support via Email & Phone. During the country-wide lock-down the brand saw a lot of new and repeat users resulting in:
They partnered with Haptik to build an Intelligent Virtual Assistant that helped with: