Jio Health Hub is a mobile app that empowers users worldwide to take control of their health and care for the ones they love. Owned by Reliance Jio, Jio Health works with leading physicians and healthcare organizations to engage patients and improve care through cutting-edge technology. Users can take diagnostic tests, avail doctor consultations, book health check-ups, get weight management, diet, and nutrition consultation, get medical reports, and lots more by using the app.
With the aim of improving user engagement and making support omnichannel, Jio Health Hub partnered with Haptik to build a Whatsapp Virtual Assistant called ‘JIVA’. Jiva serves as a health companion and caters to Jio Health Hub users in real-time. Using ‘JIVA’ users can:
With the immense traction garnered for ‘JIVA’, the brand also launched a Hindi version of the assistant to cater to vernacular users and improve the overall engagement.
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