“At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints.”
–Ashish Gayakwar, Senior Product Manager at HealthKart.
Founded in 2011, HealthKart is India’s leading health supplement store offering a wide range of healthcare and wellness products from various brands like MuscleBlaze, Optimum Nutrition, Muscle Tech, Ultimate Nutrition, TrueBasics, and many more. With over 100 stores around the country, HealthKart is a renowned omnichannel health brand, recognized for its genuine and authentic nutritional supplements.
HealthKart partnered with Haptik to build an IVA;