According to Cognizant, 74% of financial services executives believe that AI is extremely important to the success of their companies; while Juniper estimates that AI-powered chatbots will save $7.3 billion for banks by 2023.
Conversational AI is a technology that financial services providers have been eagerly implementing, not just for the tremendous cost savings, but also for its ability to engage customers and address their needs in a faster and more efficient manner.
However, while there is a great deal of optimism about Conversational AI, financial services brands are still at a relatively early stage of understanding its true potential to transform the way they do business.
This playbook will serve as a comprehensive guide to Financial Services brands to help them:
For actionable insights on how financial services brands can get started with Conversational AI.