Full-stack Conversational AI Platform

An intuitive co-building platform with pre-built domain-specific AI models, zero-code environment, intelligent analytics, smart agent chat tool, advanced NLU capabilities, and open, flexible APIs.

 

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The Most Powerful Conversational AI Platform;

For Leading Global Disruptors

Accelerate your go-to-market with 100+ ready-to-deploy Smart Skills, and pre-trained NLU models customized for each industry vertical and customer segment available in multiple languages.

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Intuitive Conversation Studio

Build an Intelligent Virtual Assistant with deep learning capabilities using Haptik’s easy, drag & drop conversation studio without writing a single line of code. 

  • Seamlessly integrate your business FAQs and CRM data.
  • Readily available small talk module, trained on half a dozen styles and 300+ situations.
  • Native python-based code editor for custom integrations without setting up backend infrastructure.

Ready-to-deploy Smart Skills

Get the most comprehensive library of 100+ pre-built and field-tested, domain-specific Smart Skills to accelerate your Conversational AI journey.

  • Designed for the most common use cases for your industry.
  • Pre-built integrations with popular CRM and ERP systems.
  • Plug & play across multiple channels.
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Advanced Industry-Specific NLU

Advanced domain-specific NLU models trained on  3Bn+ conversations across customer touchpoints.

  • 1500+ pre-built intents and domain-specific entities.
  • In-built Named Entity Recognition (NER) engine to understand user intent and context better.
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Omnichannel Customer Engagement

Deliver a modern customer experience and maintain a unified brand voice across 40+ messaging channels and platforms. 

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Enterprise-Grade Privacy & Security

Haptik Infrastructure is built to handle billions of conversations whilst keeping your customers’ data safe. Haptik adheres to top global security standards and privacy regulations. 

  • ISO 27001 Certified
  • GDPR compliant 
  • SHA-256 encryption at transit & rest
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Intelligent Analytics

Discover trending customer issues, get first-hand user feedback, & evaluate the IVA's performance using Intelligent Analytics.

  • Analyze conversation drop-offs, ineffective copies, and failing APIs.
  • Automatically detect user query repetition, IVA repetition, cuss words, and negative feedback. 
  • Identify bot breaks and get real-time user feedback.
  • Evaluate ROI using Smart Funnels.
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Smart Agent Chat

Blend Conversational AI with human intervention using Smart Agent Chat. Empower your support agents with all the tools and data they need on a single, unified interface.

  • Track agent performance and identify real-time chat disposition trends.
  • Chat assignment & priority routing to reduce wait times, and improve live agent efficiency. 
  • Custom integrations with Salesforce, Zendesk, Kapture CRM, Freshdesk, and 100+ other CRM platforms.