Engagement – Power up engagement with Conversational AI
Implement a powerful virtual assistant for your brand and automate low-touch, repetitive queries, thereby driving faster responses for your customers and reducing the load on your live agents.
Deliver lightning-fast support and superior quality engagement using AI
Automate 80% of L1 and L2 user queries and implement self-serve support
Seamlessly transfer complex, high-risk issues to live agents who have access to users' historical data and chat history.
Automatically route chats to specific agents/teams based on expertise and ability to handle the issue, driving enhanced resolution