AI-powered suggestions for improved agent productivity
AI Agent Assist, an AI-powered virtual assistant that empowers agents with the information they need to resolve queries more effectively and efficiently. This AI-powered virtual assistant provides relevant recommendations to agents based on the company’s knowledge base, CRM tool, or previous agent replies, driving higher agent productivity & happier customer experiences.
- Sentence-level composition to save time and relieve pressure on agents
- Amplify agent responses with the best customer reactions, improving CSAT
- No more toggling between tools and tabs
- No need to manually search for key resources
- Improved resolution time with better answers, delivered faster