Bring AI and Salesforce Live Agents together to Enhance Customer Experience
Haptik offers zero coding deep integration with Salesforce Service Cloud, enabling on-demand and automated support along with friction-free Salesforce Live Agent hand-off from a single interface.
Notch-up CSAT for Salesforce Service Cloud by quickly resolving more than 80% of support requests with automation.
Allow Salesforce Live Agents to focus on critical issues with user conversation context from Salesforce CRM.
Use Haptik Virtual Assistants as the first line of support and automate answering FAQs, collecting key user information and slide tickets in Salesforce CRM for customer support queries.
Seamless customer handoff from AI to live agent in real-time. Live Agents can access historical user data, chat transcripts and chat context from a single interface.
Leverage existing user information stored in Salesforce to identify and engage with users proactively. No need to ask endless or repetitive questions.
Automatically transfer user interactions like inquiries, service requests and more as Cases in Salesforce. Share ticket details with customers to increase transparency and build trust.