Provide 24*7 support, improve first response time, and drive contextual conversations that convert with the combined power of Google's Business Messages and Haptik.
Interact with your users on the channels they're already using - Google Search & Google Maps.
Customers prefer messaging brands directly v/s traditional engagement.
of product searches happen on Google.
of mobile-driven brand interactions involve Google search.
Customer expectations are on the rise. They want answers, and they want them fast!
Google’s Business Messages eliminates the friction of calls, emails, and app downloads and empowers users to get in touch with businesses directly via messaging from mobile entry points such as Google Maps and Search.
It is 2020. Messaging has evolved as the undefeated champion of communication channels. Google has opened doors with Business Messages. Is your new marketing strategy in line with the new reality?
Automate 80% of routine user queries and build customer trust by responding to customers and prospects in real-time using an Intelligent Virtual Assistant atop Google’s Business Messages.
Give users a direct channel to communicate with your brand using rich features such as carousels, quick replies, and photos. Speak in the language of your customers and prospects by deploying a multilingual chatbot and deliver delightful experiences without any barriers.
Don’t keep your customers waiting and improve first response time by deploying an Intelligent Virtual Assistant on Business Messages. Reduce call center volumes and reduce email support tickets by deflecting them to messaging, thereby saving costs
Haptik is part of Google’s program for Business Messages, enabling us to grow with the technology.
Engage with prospects and existing customers in real-time and expand conversations to qualify & collect leads.
Leverage the combined power of AI and human intervention. Provide Live Agent Assistance by Integrating Google Business Message with Haptik’s Live Agent Tool.