Last year exposed all of us to a global uncertainty no one ever anticipated. It cost us billions of lives and posed new challenges for economies to survive. At the same time, it also highlighted the need for innovation as healthcare workers and other professionals stepped up to adapt to the new normal & selflessly help others.

Typically, there are 5 levels of Conversational AI and Level 3 is understood as contextual assistants, where the user no longer needs to know how to use the assistant or follow the pre-designed conversational flow.

Just about 3 years ago, multiple applications which were primarily backed by conventional machine learning modules got on to the wave of optimism, driven by promising results of Deep Learning techniques.