Typically, there are 5 levels of Conversational AI and Level 3 is understood as contextual assistants, where the user no longer needs to know how to use the assistant or follow the pre-designed conversational flow.

Just about 3 years ago, multiple applications which were primarily backed by conventional machine learning modules got on to the wave of optimism, driven by promising results of Deep Learning techniques.

Experts at Haptik cater to millions of user queries belonging to multiple domains of products and services. Our primary goal to provide accurate solution over a messaging platform within four minutes , necessitates experts to work efficiently by optimizing their effort.