Track agent performance, status, online hours, CSAT Score, and more using one single interface.
Seamlessly integrate with leading CRM software and system of records such as Salesforce, Zendesk, Kapture CRM, and more. Get all the data that you need on a single user interface, without toggling between systems. Send chat transcripts to external client systems using Webhooks.
Get a 360-degree customer view on a single dashboard, allowing agents to spend less time searching and more time resolving customer issues.
Live Agent Chat offers a user role hierarchy to determine the levels of access that agents have to your data.
AI Agent Assist, an AI-powered virtual assistant that empowers agents with the information they need to resolve queries more effectively and efficiently. This AI-powered virtual assistant provides relevant recommendations to agents based on the company’s knowledge base, CRM tool, or previous agent replies, driving higher agent productivity & happier customer experiences.