While choosing the best AI Chatbot solution for your business, assessment of your organization's technical capabilities becomes an important call. Once you analyze your needs to adopt and implement an intelligent AI chatbot, you also need to look out for these exceptional values that an AI chatbot should offer to your business.
An AI chatbot helps you peruse extensive datasets and continues to build its own knowledge base. Powered with the Sentiment Analysis feature, AI chatbots help brands understand the behavioral patterns of the customer and offer personalized solutions automatically.
In order to gather insights for your business, you need to choose an enterprise-ready domain intelligent AI solution that can be easily integrated into your existing CRMs, marketing software, help desk software, email tools, etc. to offer a zero-coding integration platform for brands.
Analytics Dashboard enables businesses to drive customer success by measuring and improving the efficiency of AI chatbots. It helps brands resolve issues in real-time, analyze conversation funnels, measure drop-offs, and monitor customer trends.
An industry-first framework to measure the effectiveness of an AI Chatbot. ISAT is calculated by taking a deep-dive into conversations handled by an AI chatbot, identify ‘positive’ and ‘negative’ chats, and analyze what use cases were efficiently handled by the chatbots.