Digital Transformation Across Banking, Insurance, and Investments

Power the entire customer journey with a digital assistant - from acquisition to support. Drive account registrations and save up to 60% in customer support costs through Live Chat & Conversational Interactive Voice Response (IVR).

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Empower Superior Financial Services with Smart Skills 

Industry rich AI and Natural Language Understanding (NLU) pre-built skills, crafted by Conversation Designers to not only solve your key business problems but also reduce the time-to-market

Bring down First Response Time (FRT) with our Smart Skills enabled Intelligent Virtual Assistants (IVA) that are trained on 3Bn+ conversations across customer touchpoints. With content crafted by Conversational Designers and Linguist experts, the IVA is designed to handle edge cases atop your ideal user journey.

  • 600+ pre-built intents for some of the world’s largest FSI companies, powered by 50 million+ industry-specific conversations.
  • Built to automate 70-80% repetitive queries,  decrease the workload on agents and reduce costs.
Learn how Smart Skills create better relationships

Increase Sell-Rate Using Personalization

Personalize the plans shown to your customers based on their profiling, answer complex FAQ’s by understanding the user in their natural language and increase your Sales.

Grow Investments, Not Support Tickets

Answer FAQ’s, account information and resolve support requests automatically in real-time, and let agents handle the more complex one decreasing average handle time and making your operations efficient.

AI Driven Financial Advisor

Digitally assist all customers with their financial journey, advise right products, account maintenance, post-purchase support, reinvestments and exits just like an account executive.

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Lead Generation

Convert website visitors into engaged leads using Intelligent Prompts.

Provide value by guiding users about relevant financial services, and prevent users from dropping off by addressing common FAQs.

Drive Lead Generation and Improve Conversions

Customer Care

Provide instant support to your customers on their preferred communication channels.

Reduce 90% customer care costs by automating frequently asked L1 queries.

Deliver extraordinary customer experiences while simultaneously deflecting traffic from other expensive channels such as phones.

Offer Customer Care Across Web, App & Messaging

Conversational Commerce

Proactively interact with users to qualify leads and identify sales opportunities.

Categorize users based on user data and lead scoring to upsell and cross-sell new products, influence purchase decisions, recommend customized products and drastically improve conversions.

Boost Sales & Drive Better CX
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Conversational AI Chat Integration Features Set A Benchmark For Customer Experience And Satisfaction

 

Artificial intelligence and machine learning can streamline and simplify the end-to-end process while delivering an improved consumer experience. Learn how banks are using chat integration features to provide excellent customer service and support.

Visit our Fintech blog series to discover how companies can use Conversational AI to drive account registrations and reduce customer support costs. 

Start your conversational commerce journey with Haptik

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