Example of Generative AI-Powered Support
Let’s say an apparel store wants to offer instant, self-serve customer support.
With a Generative AI-powered bot, it could significantly reduce customer wait times, trigger seamless agent handoff, and even collect post-support feedback. For example, a product purchased by a customer has a minor issue, so they report the issue and seek assistance using the Generative AI bot.
The bot offers several options to the customer, including initiating a return and replacement, getting a refund, or contacting customer support. Based on the customer’s choice, the bot helps initiate the respective process and offers a quick and seamless resolution, which drives customer satisfaction.