AI for All: Democratizing Business Growth with AI Agents on WhatsApp

By Team Haptik | Published September 16, 2025

For a long time, AI has been a privilege of large enterprises. Its adoption required deep technical expertise, long implementation cycles, and significant investment - making it impractical for small-and medium-sized businesses (SMBs). Whether it was automating customer service, streamlining sales, or personalizing marketing, AI-powered automation capabilities were typically locked behind enterprise-grade budgets and teams.

Not anymore.

Introducing ‘AI For All’

Haptik’s ‘AI For All’ initiative, launched via Interakt, is making enterprise-grade AI agents both affordable and within reach of everyday businesses for as low as ₹10,000. For the first time, India’s millions of SMBs can hire their own AI Employee on WhatsApp.

Powered by Haptik’s agentic AI platform, these intelligent agents double up as digital employees that efficiently handle everything from answering FAQs and tracking orders to driving sales conversations and sending timely reminders. For SMBs, it’s like adding a full-time customer-facing team member without the overhead of hiring, training, or managing additional staff.

Ahshad Jussawala, CEO of Haptik, said: “Imagine a small clinic that can take appointments round-the-clock without a receptionist; an educational institute that can answer queries about courses instantly, even outside office hours; or a real estate firm that can guide prospects and book site visits in real time. Since WhatsApp is already the primary channel for most SMBs to interact with their customers, launching these AI Agents on WhatsApp makes them the most accessible and relevant tools for this segment.”

Why #AIForAll Matters

India is home to more than 60 million SMBs, the backbone of its economy. Yet most of these businesses struggle to keep pace with rising customer expectations and digital-first competition. AI represents a way forward - only if it’s accessible.

By lowering the entry barrier to ₹10,000, Haptik and Interakt are ensuring that AI is not limited to enterprises.

Just as the internet once transformed commerce, AI is set to transform customer engagement. And with #AIForAll, that transformation is happening in local stores, startups, and SMBs across India.

Meet Your AI Employee on WhatsApp

At its core, an AI Employee is a digital team member that lives on WhatsApp, also known as WhatsApp AI Agent. It is powered by large language models (LLM), enabling it to hold natural, human-like conversations with customers. This AI Employee can:

Respond instantly to customer inquiries, 24/7
Guide users through product discovery, recommendations, and purchases
Automate order tracking, returns, and support queries
Send reminders, promotions, and personalized messages that boost repeat sales
Handle spikes in customer conversations without additional staff

Unlike traditional chatbots that are rigid and scripted, AI employees are adaptive, conversational, and context-aware, driving a seamless experience that’s similar to interacting with a real person.

WhatsApp AI Agents Tailored for Exponential Business Impact

To maximize AI’s impact, it must be designed for specific outcomes. That’s why Interakt offers a suite of ready-to-deploy AI agents on WhatsApp for handling FAQs, qualifying leads, driving sales, and more. Instead of starting from scratch, SMBs can plug in these agents and start seeing instant impact.

Agent	What It Does
FAQ Agent	Automates repetitive support queries by responding instantly to common questions. Ideal for D2C and eCommerce brands that want to reduce load on human support and speed up response times.
AI Booking Agent	Manages appointment scheduling like booking time slots, sending confirmations, and syncing with tools like Google Calendar or Calendly. Best for clinics, salons, services where booking is a major touchpoint.
Lead Qualification WhatsApp AI Agent	Qualifies leads automatically by checking interest or readiness. Particularly useful for businesses like real estate, clinics, and service providers with inbound queries needing fast triage.
Shopify AI Agent on WhatsApp	Acts like a post-purchase concierge, fully integrated with Shopify. It supports order updates and customer queries, ensuring that after someone purchases, their journey is smooth and efficient.
Product Recommendation AI Agent	Surfaces personalized product recommendations from the uploaded catalogs, matched to buyer needs. Helps with discovery, cross-selling, and upselling by offering relevant options to buyers in chat.
Order Management AI Agent	Tracks order statuses, handles delivery updates, manages returns automatically on WhatsApp. This frees up staff’s time and reduces customer friction around purchases.

Levelling the Playing Field for SMBs

For decades, small businesses have been at a disadvantage compared to enterprises with large customer service and sales teams. With AI Employees on WhatsApp, that gap is plugged.

Meeting Customers Where They Are

With 537 million active Indian users on WhatsApp, it is the No. 1 channel for SMBs to engage with their customers. With AI agents on WhatsApp, every query resolution, every order update, and every promotion happens directly within a channel their customers already trust and use. The result is better responsiveness, higher engagement, and faster conversions.

Scalability

Whether it’s 10 chats a day or 10,000, AI can scale effortlessly. An AI Employee on WhatsApp can manage thousands of conversations simultaneously while maintaining the same level of accuracy, speed, and personalization. For SMBs, this entails confidently running festive sales, product launches, or seasonal campaigns without any customer being left unattended.

24/7 Availability

SMBs no longer need to worry about missing customer inquiries after business hours. The AI employee on WhatsApp ensures no sales opportunities are missed due to delayed replies, while making sure conversations keep moving forward whether it’s guiding a prospect to purchase, resolving a query before frustration builds, or offering real-time updates.

From Vision to Impact: Early Success Stories

AI for All is simplifying automation, while making it faster and more affordable than ever.

Early adopters have reported that up to 80% of repetitive customer support queries are being resolved automatically, freeing up valuable time for their teams to focus on higher-impact tasks.

Beyond efficiency, these AI Employees are also driving growth. Businesses are seeing a 20–25% uplift in lead-to-sale conversions, as customers receive instant responses, personalized recommendations, and smoother buying journeys on WhatsApp.

These early outcomes highlight the real power of #AIForAll in delivering tangible impact for businesses of all sizes.

Ready to Hire Your First AI Employee?

The era of AI is no longer a distant vision. With Interakt’s WhatsApp AI Agents, every business can now tap into the power of automation, personalization, and scale - for just ₹10,000.

Get Started Today