Integrations

Haptik's Integrations Ecosystem

Powerful out-of-the-box integrations to elevate user engagement and deliver exceptional experiences to your agents and customers with the tools you already use.

Pre-built integrations | Open APIs | AI to Agent Handoff.

Request A Demo 

Integrations-topfold-1

Skip the Learning Curve and Deliver a Unified Customer Experience

Unlock the power of your existing business systems and provide customers with an enhanced and highly personalized user experience.

 

 

 

Deliver Truly Omnichannel Experiences

Customers today not only expect but demand a seamless, multi-channel, contextual brand experience. Empower your customers to engage with your business on any channel and any device they prefer, thereby driving higher customer satisfaction.

  • Natural and personalized two-way conversations.
  • Minimize customer effort and deliver efficient customer experiences.
  • Unified and consistent brand voice across all channels & devices.

Seamless AI to Agent Handoff

Give your customers the best of automation and agents. Eliminate customer frustration by giving them on-demand, self-serve, automated support, along with friction-free access to live agents whenever needed.  

  • Escalate conversations from AI to live agents in real-time, with full context and customer history.
  • Give your agents the power to perform better by working on their existing agent chat platform and systems - no new training required
  • Improve FRT, and drive higher CSAT & NPS.
LiveAgent-logos (1)

360 Degree Customer View

By integrating with your systems of record, get a 360-degree customer view on a single interface, without toggling between systems, allowing your agents to spend less time searching and more time resolving customer issues.

  • Access variables such as the entire user history, chat transcripts, and customer data.
  • Deliver hyper-personal experiences.
  • Elevate customer engagement, retention, and LTV. 
Customer Data logos

Automatically Sync Tickets Into Your CRM

Customer support tickets created on the Haptik IVA automatically get synced with your existing system. 

  • Link an existing ticket to the current conversation for better record-keeping.
  • Update fields in your tickets directly within Haptik's conversational flow.
Ticketing logos (1)