Make customer support more powerful & conversational with Haptik’s AI chatbot
Enable instant support for low-touch queries, improve query resolution, and contextually transfer complex issues to agents, driving better customer service.
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Haptik offers zero coding, deep integration with Freshworks, enabling on-demand, self-serve, automated support, along with friction-free, contextual live agent hand-off whenever necessary.
Customers want answers and they want them fast. Deliver speedy customer service with accuracy and personalization using Haptik’s Enterprise CX platform. Rapidly answer FAQs, collect key user information, reduce average handling time and improve query resolution rate.
Some customer issues are complex. Seamlessly transfer conversations to your Freshdesk agents with full context, bringing them up to speed with the issue before entering a live conversation with the customer, resulting in faster resolution
In case of high-risk queries, Haptik’s virtual assistant creates support tickets based on user conversations and automatically syncs them with Freshworks’ CRM system. No manual intervention or processes are required.
Our NLU engine is power-packed with 100+ domain-specific pre-built conversations called Smart Skills and is trained on 4B+ conversations to deliver support with the highest level of accuracy and precision.
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