INTEGRATION

Using Freshworks?

 

Make customer support more powerful & conversational with Haptik’s AI chatbot

Enable instant support for low-touch queries, improve query resolution, and contextually transfer complex issues to agents, driving better customer service.

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Drive superior customer experiences Haptik + Freshworks!

Haptik offers zero coding, deep integration with Freshworks, enabling on-demand, self-serve, automated support, along with friction-free, contextual live agent hand-off whenever necessary.

On-demand AI-powered Support

Customers want answers and they want them fast. Deliver speedy customer service with accuracy and personalization using Haptik’s Enterprise CX platform. Rapidly answer FAQs, collect key user information, reduce average handling time and improve query resolution rate.

On-demand Support

Route high-value conversations to agents

Some customer issues are complex. Seamlessly transfer conversations to your Freshdesk agents with full context, bringing them up to speed with the issue before entering a live conversation with the customer, resulting in faster resolution

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Automatic ticket creation

In case of high-risk queries, Haptik’s virtual assistant creates support tickets based on user conversations and automatically syncs them with Freshworks’ CRM system. No manual intervention or processes are required.

Automatic Ticket

NLU built for scale

Our NLU engine is power-packed with 100+ domain-specific pre-built conversations called Smart Skills and is trained on 4B+ conversations to deliver support with the highest level of accuracy and precision.

 

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AI-powered suggestions for improved agent productivity

Empower agents with the information they need to resolve queries more effectively and efficiently with Agent Assist. This AI-powered virtual assistant provides relevant recommendations to agents based on the company’s knowledge base, CRM tool, or previous agent replies, driving higher agent productivity & happier customer experiences.