Create Powerful Omnichannel Messaging Using Haptik and Zendesk
Haptik's Conversational Commerce AI through Sunshine Conversations' omnichannel rich messaging interface gives your customers always-on access to tailored recommendations through chat.
The Zendesk Messaging Bot Partner Program is a new initiative at Zendesk to help businesses deliver bot integrations into Zendesk Suite. Sunshine Conversations is used as an aggregator in this integration.
Sunshine Conversations elevates the Zendesk messaging experience as it leverages different social messaging channels to increase the customer engagement of any business.
As a user, you can have Live Agent set up via different channels provided by Sunshine Conversations, including Facebook Messenger, SMS, Google Business Manager, Webchat and more.
Watch this session to learn and adopt the best practices for delivering a world-class customer experience.
The customer of today demands a smooth support experience and a hyper-personalized shopping experience.