We are very happy with Haptik’s chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal PathLabs’s digital transformation journey. The bot’s 24X7 availability and instant response has led to higher customer satisfaction and delight for our users.
— Sandeep Singh, Head – Digital, Dr Lal PathLabs
Dr Lal PathLabs is one of India’s Top Diagnostic Chains with a national network consisting of a National Reference Laboratory in New Delhi along with 190+ other clinical laboratories, 1700+ patient service centers and 5,000+ pickup points as of March 31, 2017 with a test menu of 4500 tests and panels.
Dr Lal PathLabs wanted to offer 24/7 customer care and make their booking procedure as simple and seamless as possible.
The key objectives of the IVA included: