Create Powerful an Omnichannel Chatbot Using Zendesk and Haptik


Haptik's Conversational Commerce AI through Sunshine Conversations' omnichannel rich messaging interface gives your customers always-on access to tailored recommendations through AI-enhanced chat.

png 1
png 1

Zendesk, Sunshine Conversation, and Haptik provide powerful asynchronous conversations via an Intelligent Virtual Assistant

The Zendesk Messaging Bot Partner Program is a new initiative at Zendesk to help businesses deliver bot integrations into Zendesk Suite. Sunshine Conversations is used as an aggregator in this integration.

Sunshine Conversations elevates the Zendesk messaging experience as it leverages different social messaging channels to increase the customer engagement of any business.

As a user, you can have Live Agent set up via different channels provided by Sunshine Conversations, including Facebook Messenger, SMS, Google Business Manager, Webchat and more.

Seamless Integration with Zendesk Ecosystem

Haptik's deep integration with Zendesk Agent Workspace enables live agents to access past customer interactions and resolve customer tickets.

Haptik's Intelligent Virtual Assistant (IVA) automatically routes conversations to live agents when necessary with complete visibility into the conversation history and user information.

Quickly provide ticket creation with Zendesk Agent Workspace without writing any code.

With real-time customer data, agents can anticipate needs, resolve issues faster, and defer to a lower cost of the service channel.

Zendesk-screenshots-(1)
Zendesk-screenshots-(1)

AI-powered suggestions for Zendesk Agents

AI Agent Assist is an AI-powered virtual assistant that empowers Zendesk agents with the information they need to resolve queries more effectively and efficiently.

They are no more toggling between tools and tabs—no need to search for key resources manually.

Ability to connect all your data sources, giving you a complete insight about your customers using the Zendesk Suite

Ability to reduce costs, speed up development time, and bring your bot faster to market using our fully featured Sunshine Conversations SDKs

Sentence-level composition to save time and relieve pressure on agents.

Amplify agent responses with the best customer reactions, improving CSAT.

Building on the Sunshine Conversations platform comes with a wide range of benefits.

Unify messages across channels and deliver consistent omnichannel experiences on messaging apps that your customers use every day.

Ability to deploy your bot solution across dozens of channels, including Whatsapp, Facebook Messenger, Webchat, and more.

Build once deploy everywhere - Easily integrate Haptik's Intelligent Virtual Assistant with Sunshine Conversations and unlock AI-driven automation on every messaging channel.

Deliver persistent conversations and complete access to the entire conversation history across every channel.

sun-zendesk-5
sun-zendesk-5

Rich Messaging Interface

Use modern messaging to build interactive experiences that go beyond basic support. Powerful conversational UI elements to enhance user experience and improve resolution rate.

Access to a wide range of rich messaging capabilities, including rich message types, activity indicators, template messages, robust SDKs, UI elements like pickers, in-message checkout, calendar, and carousels.

Ability to add custom web views within the Zendesk Sunshine Conversation chat interface.

png 1_1
png 1_1
circle line

The combined power of Zendesk Sunshine Conversations & Haptik's Conversational AI guarantees an unparalleled CX for your brand -  that keeps your customers satisfied and agents happy.

Schedule a demo with our Zendesk Integration Experts today to get started. 

You can also checkout how the integration is set up by viewing our online documentation.