Build Lasting Customer Relationships Using Generative AI

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Power up support by unifying cross-channel customer conversations, enable marketing to engage in personalized interactions, and ignite sales for higher conversions.

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Trusted by 500+ Leading Brands

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Unlock Customer Loyalty with Generative AI

Create long-lasting connections with timely & personalized support
  • Customer Support
  • Conversational Marketing
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  • AI-Powered Web Q&A
  • AI Sales Assistant
  • Agent Co-pilot
  • Intelligent Analytics

Build a Gen AI Assistant in No Time

Offer hassle-free 24/7 support powered by Generative AI. Fetch website information based on customer queries & generate dynamic responses with CRM & Web API integration.

Explore Gen AI Web Q&A
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Guide Purchases with AI Assistant

Activate the buying decision and be a virtual sales assistant for buyers by enabling seamless product discovery & delivering personalized purchase recommendations.

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Holistic Agent Support Powered by AI

Equip support agents with contextual inbox, AI chat prompts, pre-loaded customer details, intent detection, and more for efficient and satisfactory query resolution.

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Easily Track Metrics That Matter

Get complete visibility of bot and agent performance to identify and bridge gaps in support. Track metrics such as query completion rate, CSAT score, average query handling time, and more.

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  • WhatsApp Campaigns
  • WhatsApp Journeys
  • WhatsApp CRM
  • Campaign Analytics

Nurture Customers at Each Step

Drive the desired action with click-worthy campaigns on WhatsApp. Trigger uninterrupted notifications at scale and boost ROI.

Explore Interakt
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Reduce CAC & Boost LTV

Engage users with attractive campaigns that pique their buying interest and increase conversions. Post-conversion, offer contextual upsell & cross-sell options to drive repeat purchases and delight customers.

How to Reduce CAC on WhatsApp
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Scalable Support at Fingertips

Effortlessly handle high volumes of customer interactions without wasting human resource. When the need arises, use seamless real-time collaboration to offer efficient customer service.

Explore WhatsApp CRM
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Measure Your Campaign Performance

Take a deep dive into the KPIs of your WhatsApp campaigns and track how each of them is performing. Track notifications sent, delivered, read rate, and more that help optimize campaigns for better ROI.

Explore Campaign Manager
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Make Every Channel Count

Offer a seamless customer experience with Generative AI-powered assistant

Website
WhatsApp
Instagram
Messenger
Google

Engage and support your web visitors like never before with a Generative AI-powered Assistant. Say goodbye to slow response times & hello to instant, agile support 24/7. 

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Maximize reach by connecting with customers on WhatsApp and improving their experience by enabling order tracking, appointment scheduling, product discovery & more. 

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Improve response times, slash resolution times, and engage prospects with personalized product recommendations on the fourth-largest social media platform.

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Build strong customer relationships, slash support costs, and make it seamless for customers to contact your customer service in the blink of an eye. 

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Delight customers from your first interaction with them. Talk to them soon after they search for your brand on Google.

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Solutions for Every Industry

Industry-specific use cases designed to increase leads, transactions, and repeat purchases

Retail
Fintech
Insurance
Healthcare
Travel & Hospitality
Media & Entertainment
Education
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Retail

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Tira, a personal care brand, partnered with Haptik a build a Generative AI-powered Assistant that could engage in natural conversations with buyers and help them find their sought-after products. With conversational product discovery and personalized product recommendations enabled, the AI Assistant offers a seamless shopping experience that reduces friction in product purchases and improved acquisition.

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Fintech

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Upstox, one of Asia’s largest investment platforms, partnered with Haptik to build a WhatsApp chatbot to onboard new users and guide them in their investment journey. Our solution helped Upstox handle ~4M conversations and onboard more than 220K customers.

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Insurance

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One of Asia's most prominent insurance companies, Kotak Life, built a chatbot to enable policy purchases on WhatsApp. The WhatsApp Chatbot has been highly rated by users and has received a CSAT score of 82%.

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Healthcare

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Jio Health Hub had a goal to increase user engagement and registrations, as well as provide proactive support. With Haptik's help, JIVA was created- a WhatsApp virtual assistant that led to a 21% growth in unique users.

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Travel & Hospitality

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Club Mahindra, a hospitality company, partnered with Haptik to build a virtual assistant that could help travelers make travel bookings seamlessly - by interacting with the AI Assistant. Ask clarifying questions, sift through wide-ranging properties, and make property bookings by submitting details such as guests, amenities required, and so on.

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Media & Entertainment

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The goal of Disney Hotstar was to provide scalable customer support with a fast and supremely efficient customer experience. Haptik built an intuitive WhatsApp chatbot that resulted in a 97% improvement in query resolution time, reducing first response time from three hours to 30 seconds.

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Education

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Ryan International, a leading education institution, uses WhatsApp as a channel to regularly update students and push them further in their learning journey. The chatbot sends reminders, tips, progress reports, and learning materials on a regular basis.

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Why Partner with Haptik

500+ Companies Have Partnered with Haptik to Grow Their Business

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10+ Years of AI Expertise

Haptik has been a pioneer in the field of AI for well over a decade, helping global brands unlock unprecedented success with our innovative solutions.

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Gen AI First Product

Our Gen AI-first product & expert-driven implementation help our global partners stay ahead of the curve and deliver unparalleled customer experiences.

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Experience With Scale

Scale seamlessly as you grow your business. Brands such as Paisabazaar, Jio, Paytm have partnered with us to scale their support and engagement.

10B+ interactions processed
10M transactions processed
4.5/5 rating on G2
500+ enterprise customers

Recognized as a Leading Software Across Categories

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