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From product discovery to payment, use our WhatsApp solution to help customers seamlessly connect with your brand.
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Make Conversations Your #1 Source of
Talk to your customers on popular messaging channels like WhatsApp to generate leads, boost revenue, and support your customers using GPT-powered conversations.
Trusted by 500+ Leading Brands
4 Pillars of Conversational Commerce
The all-in-one GPT-powered platform for brands looking to drive engagement and improve conversions
Proactive Messaging 
Send proactive notifications on WhatsApp and other messaging channels & engage prospects at the right time in their purchase journey.
AI Chatbot
Leverage GPT-powered chatbots on WhatsApp to help your brand boost conversions, increase revenue, and encourage customer loyalty.
Conversational Ads
Use Conversational Ads to lead users from their social media feeds to WhatsApp and Instagram and engage in more one-on-one conversations.
Intelligent Analytics
Track the performance of your chatbot and monitor essential metrics such as leads, impressions, ad cost, CAC and ROAS using our analytics dashboard.
Haptik's Impact in Numbers
The tangible outcomes achieved by our clients
Watch In Action: The JioMart WhatsApp Commerce Bot
Haptik & JioMart co-built the first ever end-to-end shopping experience on WhatsApp
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Excited to launch our partnership with JioMart in India. This is our first-ever end-to-end shopping experience on WhatsApp. People can now buy groceries from JioMart right in a chat.
Meta CEO
Make Every Channel Count
Meet prospects on their favorite messaging channels
Turn followers into customers and deliver instant responses to all your DMs and mentions with Instagram chatbots.
Explore Instagram
Convenient and conversational, facilitate direct engagement with your customers on their favorite social channel.
Explore Messenger
Start conversations that are engaging, generate leads, drive sales, and deliver on-demand support directly on your website.
Explore Web Channel
Delight customers from your first interaction with them. Talk to them soon after they search for your brand on Google.
Explore Google Business Messages
Solutions for Every Industry
Industry-specific use cases designed to increase leads, transactions, and repeat purchases
Insurance
One of Asia's most prominent insurance companies, Kotak Life, built a chatbot to enable policy purchases on WhatsApp. The WhatsApp Chatbot has been highly rated by users and has received a CSAT score of 82%.
Solutions for Insurance
Retail
Lakme, India's leading beauty brand, has pioneered a new way to shop for makeup - through WhatsApp. The chatbot can help customers find the right products and even recommend the most popular items in each category. The WhatsApp bot is perfect for busy women on the go who want an easy and convenient shopping experience.
Solutions for Retail & eCommerce
Fintech
Upstox, one of Asia’s largest investment platforms, partnered with Haptik to build a WhatsApp chatbot to onboard new users and guide them in their investment journey. Our solution helped Upstox handle ~4M conversations and onboard more than 220K customers.
Solutions for Fintech
Healthcare
Jio Health Hub had a goal to increase user engagement and registrations, as well as provide proactive support. With Haptik's help, JIVA was created- a WhatsApp virtual assistant that led to a 21% growth in unique users.
Solutions for Healthcare
Education
Ryan International, a leading education institution, uses WhatsApp as a channel to regularly update students and push them further in their learning journey. The chatbot sends reminders, tips, progress reports, and learning materials on a regular basis.
Solutions for Ed-tech
Travel & Hospitality
By partnering with Haptik, Zoop India was able to build a WhatsApp chatbot that makes it easy for passengers to order food and have it delivered to their seats. Passengers can use their PNR number when placing an order at one of the participating restaurants along their train route.
Solutions for Travel & Hospitality
Media & Entertainment
The goal of Disney Hotstar was to provide scalable customer support with a fast and supremely efficient customer experience. Haptik built an intuitive WhatsApp chatbot that resulted in a 97% improvement in query resolution time, reducing first response time from three hours to 30 seconds.
Solutions for Media & Entertainment
Why Haptik?
Know our product differentiators for increased efficiency & revenue
Leader in WhatsApp
Get early access to new features by partnering with the leader who built world’s first end-to-end shopping experience on WhatsApp
GPT-First Product
Achieve lightning-fast time to value with Haptik's GPT-powered WhatsApp bots that are easy to train and engage in human like conversations
Powerful Analytics
Gain triple advantage - analyze customer behavior, understand purchase patterns & double down on upsell opportunities with our analytics platform
Experience with Scale
Our systems can handle massive scale. We partnered with the GoI to develop the Corona Helpdesk on WhatsApp, that engaged in conversations with 30M+ users
What Are Our Customers Saying?
About business impact achieved, solutions delivered & more