Haptik presents “Conversational IVR: Applying AI Automation to Improve IVR Resolutions”, featuring Forrester, a deep-dive into Conversational IVR automation for enterprises - how it works, what to keep in mind before implementing it in your contact center, and more.
According to a finding by Vonage, 61% of customers believe that IVR offers a poor experience. This can be attributed to the limitations of traditional IVR systems - reliance on old and state technologies, cumbersome navigation, and long wait times. In this context, Conversational IVR has emerged as a powerful customer care alternative for enterprises.
Join the webinar for some actionable insights on how to reshape your contact center’s voice automation strategy.