Haptik presents “Conversational IVR: Applying AI Automation to Improve IVR Resolutions”, featuring Forrester, a deep-dive into Conversational IVR automation for enterprises - how it works, what to keep in mind before implementing it in your contact center, and more.
According to a finding by Vonage, 61% of customers believe that IVR offers a poor experience. This can be attributed to the limitations of traditional IVR systems - reliance on old and state technologies, cumbersome navigation, and long wait times. In this context, Conversational IVR has emerged as a powerful customer care alternative for enterprises.
Join the webinar for some actionable insights on how to reshape your contact center’s voice automation strategy.
Our featured speaker is Vasupradha Srinivasan, Senior Analyst at Forrester Research. Vasuprada’s research helps brands successfully navigate the challenges in building and orchestrating winning customer engagement across digital support channels and journey-based engagement.
Vasuprada will be joined by Kartik Poddar (Chief Business Officer, Haptik) for what is sure to be an insightful session for business leaders across verticals. Register now to join us live!
Deep-dive into Conversational IVR Automation.
All from the comfort of your browser.
How Conversational IVR automation works
What to keep in mind before getting started with Conversational IVR
How to decide between IVR deflection vs. IVR automation
Senior Analyst, Forrester Research
Chief Business Officer, Haptik