Smart Skill: Telecom

See Offers

The Smart Skill will show the user all the applicable offers and promotions.

Capabilities
API
Pre-Buit Integration
Available on Channels

Capabilities

The IVA will be equipped with displaying all available/active offers/promos to the user.
The user can enquire about on-going offers on the IVA or choose a product to know more about offers for it.
The IVA shows all the offers available for the user via the GET CURRENT OFFERS API.
Offers will be displayed to the user as a coupon code or an offer link.

APIs Needed

GET CURRENT OFFERS API

Request

Unique ID of User

{
"user_id": "USRID123"
}

Response

Response will contain list of all available offers for the User


                                 {
"user_id":"USRID123",
"offers":[
{
"offer_id":"PID123",
"coupon_code":"abc",
"offer_link:""
}
]
}

Pre-built Integrations

Seamlessly integrate your IVA with the rest of your contact center infrastructure including CRM, ERP, and ticketing systems using our native python-based Code Editor. Seamlessly exchange information between the IVA and other applications using open, flexible Webhooks and APIs.

Available on channels

Be where your customers are by easily streamlining your support across multiple channels. Deliver two-way conversations that are natural, personalized, and contextual from one interaction to the next, across various platforms. Make customer experience seamless while maintaining a unified and consistent brand voice across marketing, sales, service, and support.