Drive customer retention with personalized support
eCommerce is witnessing record competition—fueled by global retail giants entering the market, driving up customer acquisition costs, and pressurizing brands to put more emphasis on customer retention than ever before. Haptik helps you improve your fulfillment capabilities and be there for your customers at every step of their journey, driving customer retention & satisfaction.
- Put your returns and replacements on autopilot using Haptik. 96% of customers prefer retailers that facilitate easy returns.
- Provide instant order status & shipping updates
- Deliver tailored customer experiences based on user behavior, purchase history, page views, actions, account information, and more