AI POWERED WEB Q&A
Streamline Support with AI-Powered Web Q&A
- Answer wide-ranging customer queries using Generative AI & fetch relevant information from your website.
- Generate dynamic responses by interfacing with CRM & web APIs.
- Resolve customers' pre and post-sales queries, and trigger loyalty.
Make Customer Support Intuitive with Generative AI-Powered Assistant
- Improve support quality by asking clarifying questions, responding to FAQs, and offering personalized solutions.
- Offer conversational buying guidance through seamless product discovery and product recommendations.
- Escalate complex queries that require human intervention & offer satisfactory resolution.
Amplify Agent Productivity with Generative AI-Powered Co-pilot
- Equip agents with AI-powered chat suggestions and summaries to resolve queries based on customer sentiment.
- Identify customer intent with Generative AI and tailor responses for a seamless customer experience.
- Use contextual agent inbox to manage incoming messages from across channels and jump in for timely resolution.
Track Metrics That Truly Matter
- Get custom-built analytics dashboards that offer 360-degree view to make data-driven decisions.
- Improve bot and agent performance by tracking relevant metrics to bridge gaps in customer support.
- Use analytics to drive superior customer outcomes & improve retention.
Why Brands Love using Contakt
Know our product differentiators for increased efficiency & revenue
10+ Years of AI
Haptik has been a pioneer in the field of AI for well over a decade, helping global brands unlock unprecedented success with our innovative solutions.
Haptik’s integration with OpenAI helps you get early access to new cutting-edge ChatGPT features and reduce significant time in bot training.
Integrate support and agent platforms, social channels, payment gateways, and any software APIs with third-party integrations.