Up your CX game with the combined power of AI and humans
Make Haptik your frontline of customer support and automate 80% of support queries, freeing up your Zendesk agents to focus on high-value, complex issues.
24*7 Customer Support | 10+ languages | No learning curve | Improved NPS
Haptik offers a zero coding deep integration with Zendesk, enabling on-demand, self-serve, automated support, along with friction-free live agent hand-off.
Reduce Ticket Handling Time | Deliver immersive user- interactions
For today’s customers’ speed is everything! Give your customers the support they expect by positioning Intelligent Virtual Assistants at the forefront of your Customer Service.
Seamless customer handoff from AI to live agent in real-time. Agents can access the historical user data, chat transcripts, and past communication records within the same user face without disrupting the end-user experience.
Haptik IVA automatically generates customer support tickets and syncs them with Zendesk's CRM system. No manual process required.
Haptik's deep integration with Zendesk enables live agents to access past customer interaction data to resolve customer issues on the go!
Machine Learning trained on 3Bn+ conversations across customer touchpoints with 100+ Smart Skills containing pre-built, domain-specific intents, and entities.
AI Agent Assist, an AI-powered virtual assistant that empowers agents with the information they need to resolve queries more effectively and efficiently. This AI-powered virtual assistant provides relevant recommendations to agents based on the company’s knowledge base, CRM tool, or previous agent replies, driving higher agent productivity & happier customer experiences.
Agents can get overwhelmed during periods of high ticket volume, holidays, or even as a company is growing and scaling. They need a helping hand—and not necessarily a human one.