INTEGRATION

Using Zendesk?

 

Up your CX game with the combined power of AI and humans 

Make Haptik your frontline of customer support and automate 80% of support queries, freeing up your Zendesk agents to focus on high-value, complex issues. 

24*7 Customer Support | 10+ languages | No learning curve | Improved NPS

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Always-on Customer Support with Haptik + Zendesk

Haptik offers a zero coding deep integration with Zendesk, enabling on-demand, self-serve, automated support, along with friction-free live agent hand-off.

 Reduce Ticket Handling Time  |   Deliver immersive user- interactions

24/7/365 On-demand Support

For today’s customers’ speed is everything! Give your customers the support they expect by positioning Intelligent Virtual Assistants at the forefront of your Customer Service.

Uninterrupted User Experiences

Seamless customer handoff from AI to live agent in real-time. Agents can access the historical user data, chat transcripts, and past communication records within the same user face without disrupting the end-user experience. 

Auto-Ticket Creation

Haptik IVA automatically generates customer support tickets and syncs them with Zendesk's CRM system. No manual process required.

360-degree Customer View

Haptik's deep integration with Zendesk enables live agents to access past customer interaction data to resolve customer issues on the go!

Advanced NLU

Machine Learning trained on 3Bn+ conversations across customer touchpoints with 100+ Smart Skills containing pre-built, domain-specific intents, and entities.