Truly Omnichannel Buying Experience
- Deliver personalized shopping experiences on all messaging apps to accelerate purchase journeys in an omnichannel world.
- Answer questions using ChatGPT, recommend products, and even facilitate purchases on any channel of your choice.
- Achieve higher conversions, more upsells & cross-sells, reduction in cart abandonment and notable revenue growth.
Smarter and Faster Customer Support on Every Channel
- Provide delightful and personalized support by proactively solving your customers’ problems on the channel of their choice.
- Don’t wait for your customers to reach out. Be proactive and inform them about order statuses, delays and updates.
- Provide buying guides that help customers during and after the buying experience to avoid confusion and increase C-SAT.
Supercharge Your Zendesk Workspace
- Haptik is deeply integrated in the Zendesk agent workspace resulting in a faster time to value enabling you to start your customer experience journey at a lightning fast speed.
- Haptik’s virtual sales assistant sits inside your Zendesk tech to enhance it while avoiding data silos and ensuring ease of use.
- Enable a smooth commerce and support experience for your teams with seamless bot to agent hand-off, auto-ticket creation and ticket based personalization.
Drive Revenue & Delight Your Customers
That’s the deal you get with Haptik + Zendesk Sunshine Conversations
End-to-End Commerce Capabilities
Get access to Haptik’s end-to-end commerce capabilities. Send tailored recommendations to users at the right time in their buying journey and boost your conversion rates.
Faster Funnel Conversions
Reduce drop-offs and improve funnel conversions by offering your customers a seamless omnichannel buying experience through a virtual sales assistant.
Reduction in Cart Abandonment
Reduce drops offs and recover abandoned carts by nudging users to complete the purchase by offering personalized discounts and product recommendations.
Higher Sales & Customer Satisfaction
Reach your revenue goals and increase your CSAT scores through meaningful conversational experiences that accelerate the purchase journey.