Identify and categorize prospects, proactively engage with them with an Intelligent Virtual Assistant across instant messaging channels such as WhatsApp, Instagram, Facebook, etc. and seamlessly handover complex issues to live agents, ensuring consistent and engaging customer experience across the funnel.
Seamlessly identify and categorize prospects based on their activity and engagement. Collect user requirements and evaluate user intent with Haptik’s Natural Language Understanding capabilities to cater to users better and deliver a personalized brand experience.
Identify high performing pages based on user activity & engagement using Zoho SalesIQ
Integrate Zoho SalesIQ to your Intelligent Virtual Assistant to personalize conversations and offer a tailored experience
Initiate conversations & drive engagement by showing relevant offers, products, discounts, announcements, etc using customized chatbot prompts
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Implement a powerful virtual assistant for your brand and automate low-touch, repetitive queries, thereby driving faster responses for your customers and reducing the load on your live agents.
Deliver lightning-fast support and superior quality engagement using AI
Automate 80% of L1 and L2 user queries and implement self-serve support
Seamlessly transfer complex, high-risk issues to live agents who have access to users' historical data and chat history.
Automatically route chats to specific agents/teams based on expertise and ability to handle the issue, driving enhanced resolution
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Be where your customers are. Give your customers the convenience of reaching out to your brand through their preferred IM channels such as Whatsapp, Telegram, and Facebook Messenger.
Deliver consistent & accurate brand experience across channels
Reduce customer wait times on IM channels
Drive impactful conversations that drive conversions
Improve customer retention & brand loyalty
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Discover meaningful insights and deep-dive into user-conversation data to identify visitor activity, user behavior trends, team performance, optimization opportunities, and conversion roadblocks to improve key ROI metrics & end-user experience.
With Zoho SalesIQ, merge data from Haptik into Zoho CRM, Zoho Desk, and Zoho Analytics and get a 360-degree view of your business
Access customer data right next to your chat screen so you don't have to switch tabs in the middle of a chat or call
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