Agent Assist is a powerful AI-based solution for businesses struggling with low agent productivity, delayed response times, and a broken customer experience. It provides timely accurate responses to live agents and suggests appropriate answers as per the conversation flow. It allows live agents to save time over query research and respond swiftly.
In the first episode of the Solutions Showcase series, we discussed how businesses can take advantage of this innovation for their everyday use cases. Watch the session hosted by Sobhith Gopakumar - Product Evangelist at Haptik, and learn how AI-powered Agent Assist enables live agents to deliver the highest quality customer experience.
This session helps you learn: