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Customer Experience in the Era of AI & Digitalisation

Featuring exclusive stories of how businesses embraced digitalisation to serve their customers.

Latest Video

Ep 9 | Enhancing CX in the Banking sector

Shibani Gharat talks to Ravi Santhanam about how banks are catering to changing customer expectations in the BFSI sector. Ravi mentions what customer-centricity means for HDFC Bank and how they leverage technology to deliver a stellar banking experience!

All videos

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Digital Transformation in Lending

Nalin Jain shares his experience on how Godrej Housing Finance leverages new-age technology to provide a top-notch CX during challenging times.

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Past, Present & Future of the Travel Industry

Nikhil Godbole talks about how Cleartrip is navigating the challenges faced by the travel industry due to the pandemic.

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Reimagining the Future of Payments in India

Dhruv talks about how BharatPe is helping millions of merchants provide a seamless payment experience to their customers and how BharatPe is facilitating the digitization of Bharat.

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Enhancing the Learning Experience with Technology

Anand Tuli talks about the role of tech in ensuring an experience similar to a classroom, Vendantu’s tech stack, and the competitive landscape.

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Improving Customer Experience in Hospitality Industry

He takes a deep dive into the impact of COVID-19 on customer experience and how OYO is facilitating a safe and seamless travel experience for everyone!

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Re-Innovating and Re-Strategising Customer Service

We talk about how retailers have used disruptive technology to enhance the online retail customer experience and how customer service in the digital age has changed.

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Driving Enhanced CX with Personalization & Empathy

Manu Lavanya, Director & Chief Operations Officer, Max Life Insurance sheds light on how to connect with customers and adapting customer experience during COVID-19. 

 

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Customer Service, AI & Digitalization

KV Dipu talks to Shibani Gharat on how Bajaj Allianz General Insurance leveraged a broad array of digital tools to manage the impact of COVID-19 on insurance customers' digital journey.