Customer Experience in the Era of AI & Digitalisation

Featuring exclusive stories of how businesses embraced digitalisation to serve their customers.

Latest Video

Ep 4 | Reshaping CX in Hospitality using Technology

Abhinav Sinha, Global COO & CPO of OYO sheds light on some of the major initiatives taken by OYO to overcome Customer Experience challenges in the hospitality industry. He takes a deep dive into the impact of COVID-19 on customer experience and how OYO is facilitating a safe and seamless travel experience for everyone!

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Re-Innovating and Re-Strategising Customer Service

We talk about how retailers have used disruptive technology to enhance the online retail customer experience and how customer service in the digital age has changed.

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Driving Enhanced CX with Personalization & Empathy

Manu Lavanya, Director & Chief Operations Officer, Max Life Insurance sheds light on how to connect with customers and adapting customer experience during COVID-19. 


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Customer Service, AI & Digitalization

KV Dipu talks to Shibani Gharat on how Bajaj Allianz General Insurance leveraged a broad array of digital tools to manage the impact of COVID-19 on insurance customers' digital journey.