Featuring exclusive stories of how businesses embraced digitalisation to serve their customers.
Radhika Gupta talks to Shibani Gharat about how Edelweiss Asset Management Limited is navigating through the challenges posed by the pandemic and the opportunities that lie ahead of us.
Abhishek will talk to Shibani Gharat about how Edelweiss Tokio Life Insurance is leveraging the best-in-class technology to provide a top-notch CX.
Kirti Varun Avasarala talks about how online retailers are emerging as the leaders of transformation in the era of changing customer service practices.
Ravi Santhanam talks about how banks are catering to the changing customer expectations in the BFSI sector.
Nalin Jain shares his experience on how Godrej Housing Finance leverages new-age technology to provide a top-notch CX during challenging times.
Nikhil Godbole talks about how Cleartrip is navigating the challenges faced by the travel industry due to the pandemic.
Dhruv talks about how BharatPe is helping millions of merchants provide a seamless payment experience to their customers and how BharatPe is facilitating the digitization of Bharat.
Anand Tuli talks about the role of tech in ensuring an experience similar to a classroom, Vendantu’s tech stack, and the competitive landscape.
He takes a deep dive into the impact of COVID-19 on customer experience and how OYO is facilitating a safe and seamless travel experience for everyone!
We talk about how retailers have used disruptive technology to enhance the online retail customer experience and how customer service in the digital age has changed.
KV Dipu talks to Shibani Gharat on how Bajaj Allianz General Insurance leveraged a broad array of digital tools to manage the impact of COVID-19 on insurance customers' digital journey.
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