Customer Experience in the Era of AI & Digitalisation

Featuring exclusive stories of how businesses embraced digitalisation to serve their customers.

Latest Video

Ep 1 | Customer Service, AI & Digitalisation

Shibani Gharat in conversation with KV Dipu, Head - Operations & Customer Service at Bajaj Alliance General Insurance brings to light the significance of customer service in an insurance ecosystem and how they are managing customer emotions during these challenging times.