Customer Experience in the Era of AI & Digitalisation

Featuring exclusive stories of how businesses embraced digitalisation to serve their customers.

Latest Video

Ep 9 | Enhancing CX in the Banking sector

Shibani Gharat talks to Ravi Santhanam about how banks are catering to changing customer expectations in the BFSI sector. Ravi mentions what customer-centricity means for HDFC Bank and how they leverage technology to deliver a stellar banking experience!

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Digital Transformation in Lending

Nalin Jain shares his experience on how Godrej Housing Finance leverages new-age technology to provide a top-notch CX during challenging times.

Past, Present & Future of the Travel Industry

Nikhil Godbole talks about how Cleartrip is navigating the challenges faced by the travel industry due to the pandemic.

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Reimagining the Future of Payments in India

Dhruv talks about how BharatPe is helping millions of merchants provide a seamless payment experience to their customers and how BharatPe is facilitating the digitization of Bharat.

Enhancing the Learning Experience with Technology

Anand Tuli talks about the role of tech in ensuring an experience similar to a classroom, Vendantu’s tech stack, and the competitive landscape.

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Improving Customer Experience in Hospitality Industry

He takes a deep dive into the impact of COVID-19 on customer experience and how OYO is facilitating a safe and seamless travel experience for everyone!

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Re-Innovating and Re-Strategising Customer Service

We talk about how retailers have used disruptive technology to enhance the online retail customer experience and how customer service in the digital age has changed.

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Driving Enhanced CX with Personalization & Empathy

Manu Lavanya, Director & Chief Operations Officer, Max Life Insurance sheds light on how to connect with customers and adapting customer experience during COVID-19. 


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Customer Service, AI & Digitalization

KV Dipu talks to Shibani Gharat on how Bajaj Allianz General Insurance leveraged a broad array of digital tools to manage the impact of COVID-19 on insurance customers' digital journey.