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Customer Experience in the Era of AI & Digitalisation

Featuring exclusive stories of how businesses embraced digitalisation to serve their customers.

Latest Video

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Ep 12 | Digitization & CX in Financial Services

Radhika Gupta talks to Shibani Gharat about how Edelweiss Asset Management Limited is navigating through the challenges posed by the pandemic and the opportunities that lie ahead of us.

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Powering CX in Insurance using Technology

 Abhishek will talk to Shibani Gharat about how Edelweiss Tokio Life Insurance is leveraging the best-in-class technology to provide a top-notch CX.

Building eCommerce for Bharat

Kirti Varun Avasarala talks about how online retailers are emerging as the leaders of transformation in the era of changing customer service practices.

Enhancing CX in the Banking Sector

Ravi Santhanam talks about how banks are catering to the changing customer expectations in the BFSI sector. 

Digital Transformation in Lending

Nalin Jain shares his experience on how Godrej Housing Finance leverages new-age technology to provide a top-notch CX during challenging times.

Past, Present & Future of the Travel Industry

Nikhil Godbole talks about how Cleartrip is navigating the challenges faced by the travel industry due to the pandemic.

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Reimagining the Future of Payments in India

Dhruv talks about how BharatPe is helping millions of merchants provide a seamless payment experience to their customers and how BharatPe is facilitating the digitization of Bharat.

Enhancing the Learning Experience with Technology

Anand Tuli talks about the role of tech in ensuring an experience similar to a classroom, Vendantu’s tech stack, and the competitive landscape.

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Improving Customer Experience in Hospitality Industry

He takes a deep dive into the impact of COVID-19 on customer experience and how OYO is facilitating a safe and seamless travel experience for everyone!

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Re-Innovating and Re-Strategising Customer Service

We talk about how retailers have used disruptive technology to enhance the online retail customer experience and how customer service in the digital age has changed.

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Driving Enhanced CX with Personalization & Empathy

Manu Lavanya, Director & Chief Operations Officer, Max Life Insurance sheds light on how to connect with customers and adapting customer experience during COVID-19. 


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Customer Service, AI & Digitalization

KV Dipu talks to Shibani Gharat on how Bajaj Allianz General Insurance leveraged a broad array of digital tools to manage the impact of COVID-19 on insurance customers' digital journey.