Onsitego is India's premium customer service company for personal devices, gadgets, small and large home appliances. With over 6 million happy customers, Onsitego partners with 300+ brands, retailers & service centers with the objective of improving post-sale customer service. The brand’s fast-paced innovation has led to creating truly customer-centric products and improving the lives of millions of device users across the country.
We’re a technology services company, and our value comes from providing people with timely, smart, and relevant customer service solutions. With Haptik we’ve been able to deliver an enhanced customer experience while saving costs. The team at Haptik is extremely prompt to respond, and has been very supportive whenever we’ve needed their help.
—Piyush Dinde, Associate Product Manager at Onsitego
During the pandemic, Onsitego saw a surge of requests from users wanting to repair devices, home appliances, buy damage protection plans, and other support related queries. They were receiving an average of 7000 support requests per month and realized the need to deploy Conversational AI.
Onsitego partnered with Haptik to build an Intelligent Virtual Assistant called ‘Fixie’. The virtual assistant helps with: