Conversational AI in Fintech

(Annual Survey - 2021)

In the digital age, customer expectations have exponentially evolved and the Financial Services space is not an exception to this trend. Customers not only want, but have come to expect, immediate satisfaction and problem solving. They expect flawless omnichannel customer experience.

Businesses have recognized the need to elevate customer experience to stay relevant in the competitive market and here is where the cognitive Conversational AI technology becomes the game-changer. Conversational AI helps improve the end-user experience for customers by building conversational, real-time support across all digital channels. Domain-intelligent fintech chatbots help finance industries kickstart the new age service delivery enabling seamless integrations with all leading CRMs, live chat systems, etc.

This survey report provides critical insights into the evolving priorities of the Fintech industry experts. It is based on inputs from more than 300 industry leaders and influencers globally and how they see the industry being transformed by technology rapidly in the next few years.

Here are the top 3 Highlights of Haptik-Modev Survey pointing the emerging trends in the fintech sector: