Chatbots have come a long way since the initial hype of 2015 to the lull of 2016 then finally this year seeing some actual practical use cases built out.
However, there are still many open questions about the technology:
✔ Why do I need it?
✔ How does it work?
✔ Is it NLP or just a bunch of buttons?
✔ Are there any out there that actually work?
And so many more.
